Job Description
This is a hands-on NOC role for someone who enjoys working close to the technology and isn’t afraid to roll their sleeves up.
You’ll be supporting small to mid-sized customer networks where your actions actually matter. This isn’t a hyperscale, button-pushing NOC — it’s a practical environment where you’ll troubleshoot real network issues, improve visibility, and help keep customer environments stable and secure.
The team values people who come from MSP backgrounds, are comfortable getting stuck in, and want exposure beyond just monitoring dashboards. If you enjoy networking first, infrastructure second, and learning as you go, this is a solid move.
Responsibilities:
• Monitor and support customer networks within a NOC environment.
• Troubleshoot Layer 2 switching, routing, and firewall-related issues.
• Respond to alerts and incidents, taking ownership through to resolution.
• Use monitoring tools including Auvik to improve visibility and fault resolution.
• Support SMB network environments using a range of firewall and switching vendors.
• Assist with infrastructure-related tasks where required.
• Follow ITIL-based processes for incident, problem, and change management.
• Escalate issues appropriately while remaining hands-on where possible.
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