General:
Job Title: Vendor Relationship Analyst
Division: Claims
Reports To: Per Beazley's Org Chart
Key Relationships:
Head of Claims Business Management, the Claims Business Management Team, Claims Team Leadership, and Claims Team Members. The role also interacts closely with the delegated claims administrators, law firms, external auditor firms, Risk, Compliance, Procurement and Operations Resilience Teams, and other Beazley departments involved in upstream and downstream processes.
Job Summary:
The Vendor Relationship Analyst supports the oversight and management of third-party service providers, including Delegated Claims Administrators (DCAs), panel law firms, and loss adjusters to ensure service delivery aligns with business objectives, regulatory requirements, and performance standards. The role will focus on vendor due diligence, performance monitoring, issue resolution, data analysis, MI reporting, collaboration with internal stakeholders, and ensuring compliance with regulatory, contractual, and internal governance standards.
Key Responsibilities:
Vendor Onboarding and Due Diligence
* Perform and maintain the end-to-end due diligence for the onboarding for claims vendors
* Utilise Lloyd's registration and compliance systems, such as Lloyd's Insights, Atlas, Crystal, Lloyd's Contract Confidence tool, and DCOM as appropriate
* Maintain accurate vendor records and contract repositories
Audit Planning and Recommendation Management
* Plan and schedule vendor audits in collaboration with Claims Team Members and maintain a centralised audit calendar and tracking system
* Ensure timely communication with vendors regarding audit scope, timelines, and required documentation
* Monitor progress of ongoing audits and maintain detailed records of findings and escalate delays or critical issues to relevant stakeholders
* Develop and maintain dashboards or reports to track audit status, outcomes, and trends
* Review audit findings, extract actionable recommendations and coordinate with internal teams and vendors to validate and prioritise recommendations
* Track implementation of remediation plans to ensure timely and effective resolution
* Conduct follow-ups or re-assessments where necessary
* Ensure closure of audit actions is documented and evidenced
Oversight and Performance Management
* Monitor vendor performance against KPIs, SLAs, and compliance standards, producing regular MI and dashboards for senior management and committees
* Highlight trends, emerging risks, or areas of underperformance for escalation
* Participate in periodic audits, file reviews, and quality assurance checks to identify risks, inefficiencies, or breaches
Relationship Management
* Act as the primary point of contact for vendors and internal stakeholders on a day-to-day basis
* Coordinate communications between internal claims teams and external vendors
* Participate in regular review meetings, performance workshops, and escalation forums to resolve issues and strengthen engagement
Risk, Governance and Compliance
* Maintain a comprehensive register of claims vendors and associated risks, issues, and remediation actions
* Support regulatory reporting, internal audits, and board/committee papers on vendor oversight
* Ensure compliance with internal policies and regulatory requirements
* Escalate material risks, breaches, or underperformance through appropriate governance channels
* Support initiatives to enhance efficiency based on audit insights and strengthen vendor partnerships
* Contribute to the development of audit frameworks and best practices.
Personal Specification:
Education and Qualifications
* Degree in any discipline (preferred but not essential)
Knowledge & Experience
* Excellent vendor management, negotiation, and relationship-building skills
* Strong analytical ability with experience producing MI, dashboards, and performance reports
* Experience of operating within formal governance structures and assurance frameworks
Skills & Abilities
* Excellent written and verbal communication skills are essential for conveying complex information to various stakeholders
* Language skills (in addition to English) with a preference for Spanish, French and German.
* Ability to adapt to changing regulations and business environments
* Ability to build and maintain relationships with internal and external stakeholders
* Ability to prioritise tasks, manage multiple projects, and meet deadlines
* Governance and controls mindset
* Commitment to staying up-to-date with the latest regulations and best practices.
General
It is important that within all your interactions both internally and externally you adhere to Beazley's core values - Being Bold, Striving for Better, and Doing the Right Thing – as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers. We also expect Beazley employees to:
* Comply with Beazley procedures, policies and regulations including the code of conduct which incorporates the FCA and PRA Conduct.
* Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
* Display business ethics that uphold the interests of all our customers.
* Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
* Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley's underwriting control standards, Beazley's claims control standards, other Beazley standards and customer relationship management.
* Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.