Bristow Holland is excited to be working with a growing organisation in Bury St Edmunds to recruit an IT Support Engineer.
This is a fantastic opportunity to join a business that is investing in its technology and people, offering real scope for development and progression.
As an IT Support Engineer, you will be the first point of contact for technical support, handling 1st and 2nd line issues while delivering high-quality assistance to users across multiple sites and systems. You will play a key role in diagnosing and resolving technical problems, maintaining IT infrastructure, and supporting projects that enhance performance, reliability, and the overall user experience.
Key Responsibilities:
Provide 1st and 2nd line support via phone, email, and remote tools
Diagnose and resolve technical issues using structured troubleshooting methods
Log, categorise, and track incidents through helpdesk systems
Escalate complex issues to senior engineers where required
Support and maintain IT systems, applications, and hardware
Assist with IT projects to enhance systems and services
Administer user accounts, devices, and access (e.g. onboarding/offboarding)
Maintain accurate documentation and knowledge base articles
Ensure excellent customer service and communication at all levels
Support infrastructure availability across servers and networks
Essential Skills & Experience:
Experience in an IT Support / Service Desk role
Strong troubleshooting and problem-solving skills
Experience with ticketing systems and incident management
Ability to communicate technical issues clearly to non-technical users
Experience supporting Windows environments and end-user devices
Desirable Skills:
Knowledge of Microsoft 365 / Office 365
Experience with Active Directory and user administration
Familiarity with Windows 10/11, iOS, Android
Basic network troubleshooting skills
Exposure to Windows Server, VMware, or Nutanix
Strong organisational and time management abilities