Job Description
We're Capital on Tap 👋
💳 Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us?
We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.
🏡🏢This is a Hybrid role; the Support Services team within Customer Operations work from our Cardiff Offices 3 days per week.
What You'll Be Doing
As the Training and Onboarding Manager, you will be the driving force behind the performance, knowledge, and readiness of our frontline operational teams. You will be responsible for executing critical Learning & Development (L&D), Onboarding, and Real-Time Coaching (RTC) strategies.
This pivotal role requires you to own the entire training lifecycle, from designing engaging materials and facilitating new starter onboarding to overseeing the transition process into the live environment. Crucially, you will ensure that real-time support, live listens, and dedicated coaching sessions drive measurable ...