Customer Service Advisor
Reference number: JR246358
Location: Kaplan Living Bournemouth
Working pattern: Part time - 20 hours per week
Contract Type: Permanent
Number of roles: 1
Salary: £24,570 per annum (pro-rated £13,103)
We are looking for a Customer Service Advisor to join our team.
As a Customer Service Advisor, you will assist in ensuring the property is managed and operated in line with agreed operating principles to support the achievement of our company goal to be industry leading in service levels to students, parents and stakeholders.
What you’ll bring to the role
The successful applicant will:
* Possess excellent oral and written communication skills.
* Demonstrate an ability to engage with customers and colleagues alike in a positive, friendly manner.
* Embrace the ‘more than just a room’ philosophy of Kaplan Residences.
* Have a passion for customer care and a sensitivity to students' needs.
* Have experience in a customer-facing environment.
* Have experience of working in an effective Health & Safety culture in line with legislation.
* Have good IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan’s internal management systems.
* Offer flexibility in working hours.
* Demonstrate an appropriate level of discretion in respect of confidential information encountered in the course of the role.
Essential skills/experience
* Experience in customer service, hospitality or student service provision, ideally accommodation.
* Teamworking skills.
* Ability to work on own initiative.
* Ability to prioritise workload and meet deadlines.
What we do
Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of purpose-built student accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.
What we offer
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
* 36 days annual leave*
* Big discounts on Kaplan courses for you and your family.
* 24/7 confidential helpline providing counselling and other support services.
* Company pension contributions.
* Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels.
* Medicash Health Cash Plan.
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 27 April 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Additional Application Information
As part of our commitment to safeguarding, depending on the nature of the role, successful candidates may be subject to an enhanced Disclosure and Barring Service check.
Application Support
If you require support completing the application or wish to talk to someone about the role, please email the Recruitment Team at kaplanstaff.recruitment@kaplan.com.
Disability Confident Scheme and Reasonable Adjustments
At Kaplan International Pathways, we're dedicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond.
We actively welcome individuals from varied backgrounds to apply for roles within our organisation, appreciating the distinct viewpoints and contributions they offer. We especially encourage applications from underrepresented groups, including diverse racial and ethnic backgrounds, LGBTQ+ individuals, women, people with visible and hidden disabilities, and individuals of any age or family status.
Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.
Our Employee Resource Groups
We proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, Kaplan Ability, Kaplan Women and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company.
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