Facilities Engineering / Technical Manager – Client Direct / In‑house – Data Centre – Slough – £60,000 per annum
Hours of work:
Monday to Friday – 08:00am to 17:00pm
Flexible approach to working hours (Out of hours work)
Responsibilities
* Manage day‑to‑day operation including repair and maintenance, Security, change control process, procurement, accounting and budgeting related issue
* Manage subcontractors and provide a 12‑month planner of contractor site visits/PPMs
* Manage/execute Data Centre’s expansion, modification, maintenance or new customer move‑in projects
* Preparation of maintenance contract & tender document
* Supervise and liaise with external vendors in respect of regular communications and ad‑hoc work and respond to issues that arise
* Manage specifications, problems, issues, performance and administration
* Prepare management reports, PowerPoint presentations, SOP/EOP, critical activity planning (such as Power down & Pull‑the‑Plug test, Emergency / Disaster Recovery plans / Business Continuity Plans, Data Centre customers’ report)
* Act as an incident manager to manage all incidents and prepare incident reports
* Engage with internal stakeholders to gain feedback on customers’ enquiry
* Intervene, analyse, manage and resolve business conflicts between the company and the vendors/suppliers
* Implement procedures of safety system and performance measurement scorecard to ensure quality and reliability of services meeting client’s requirements
* Provide superior customer service to clients through all facility functions
* Routinely inspect all areas to ensure performance measures are maintained and proactively self‑report problems of facilities
* Track and update the financial budget
* Liaise with MEP, IDC, Security and Office Manager and produce datacentre operation report on a weekly basis
* Responsible for Data Centre Facility Management operations
* Establish engineering and operation procedures and roll out for site staff
* Ensure compliance with all local statutory regulations
* Manage all vendors to carry out maintenance for all installations during weekends and review maintenance reports
* Provide solutions for technical issues
* Participate in Disaster Recovery Plan per the Client’s requirement
* Manage and monitor the Data Centre Infrastructure Management System and all sub‑systems (including but not limited to BMS, PMS and SMS), and update technical drawings, inventory list and asset list regularly
* Audit FM shift handover/performance/work/Procedure monthly, and CMI has the right to audit internally
Qualifications
* City & Guilds Level 2 & 3 and AM2 (or equivalent)
* City & Guilds 18th Edition IEE Regulations
* Proven track record of handling Uptime Certification (must)
* HV & LV Authorised Person (highly desirable, not essential)
* Experience in facilities operation in Data Centre, Telecommunications industry
* Ability to coordinate with utility company and deal with High Voltage
* Knowledge of critical facilities: Chiller, CRAC, UPS, STS
* Strong leadership, people and communication skills
* Strong PC literacy and proven ability to manage daily activities using systems including MS Excel and PowerPoint
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