Bristol City Centre Location
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£27,000
Brook Street are currently recruiting on behalf of our automotive client for a Service Advisor to join their busy and customer-focused team in Bristol.
This is a fantastic opportunity for someone with strong customer service experience who enjoys working in a fast-paced environment and takes pride in delivering an exceptional customer experience.
About the Role
As a Service Advisor, you will be the first point of contact for customers requiring vehicle servicing and repairs. You'll play a key role in ensuring a smooth customer journey from initial enquiry through to completion, providing clear communication and outstanding service at every stage.
Key Responsibilities
* Acting as the main point of contact for customers, delivering a friendly and professional service
* Managing vehicle bookings for servicing, maintenance, and repairs
* Liaising with the workshop team to ensure efficient workflow and timely updates
* Clearly explaining any work required, providing transparent advice and solutions
* Preparing and managing job cards, invoices, and related administrative tasks
* Maintaining accurate customer and vehicle records
* Identifying opportunities to recommend additional services where appropriate
* Ensuring a high standard of organisation and attention to detail across all tasks
What We're Looking For
* Previous experience in a customer service or automotive environment (Service Advisor experience desirable)
* Excellent communication skills with the ability to explain technical information clearly
* Strong organisational skills and the ability to multitask in a busy setting
* Confident using IT systems and digital tools
* A proactive and customer-focused approach
* High attention to detail and accuracy
* Full UK driving licence (essential)
Working Hours
* Monday to Friday: 8:00am - 6:00pm (1-hour lunch)
* Saturdays on a rota: 8:30am - 2:30pm
What's in it for You?
* Competitive salary of £27,000 xsngvjr
* 22 days annual leave plus bank holidays (increasing with service)
* Company pension scheme
* Employee discount and benefits schemes
* Wellbeing support services
* Health-related benefits including eye care and seasonal vaccinations
Additional Information
* You must have the right to work in the UK
* Driving licence checks will be carried out as part of the recruitment process
If you're passionate about delivering excellent customer service and want to be part of a supportive and dynamic team, we'd love to hear from you.
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.