Job description:
Job Summary
We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
* Greet guests upon arrival with a warm and welcoming attitude.
* Manage check-in and check-out processes efficiently, ensuring all guest information is accurately recorded.
* Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
* Maintain a tidy and organised reception area.
* Process reservations and cancellations through the hotel management system.
* Assist with guest services, including luggage handling and special requests.
* Address any guest complaints or issues promptly and professionally.
* Collaborate with other hotel departments to ensure a seamless guest experience.
* Perform administrative tasks such as answering phone calls and responding to emails in a courteous manner.
Qualifications
* Previous experience in a hotel or hospitality environment is essential.
* Strong phone etiquette and communication skills are essential.
* Excellent customer service skills with a friendly disposition.
* Ability to work well under pressure while maintaining attention to detail.
* Proficient in using computer systems related to hotel management is beneficial.
* A positive attitude towards teamwork and collaboration within the hospitality sector.
* If you are passionate about providing outstanding service in the hospitality industry, we encourage you to apply for this exciting opportunity as a Hotel Receptionist.
Job Types: Full-time, Permanent
Pay: £12.27 per hour
Expected hours: 40 per week
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* On-site parking
Work Location: In person