ABOUT US
Lambert Smith Hampton (LSH) is one of the UK's leading and most progressive property consultancies. LSH Residential provides a personalised service tailored to the requirements of each development, with each property managed by a dedicated property manager. LSH offers a personal service that benefits from support and assistance from a specialist nationwide company.
KEY FOCUS OF THE JOB
To assist in the efficient operation and development of a branch or department, working with the Team Leader and Regional Manager to maximise overall performance, compliance, income, and profitability.
KEY RESPONSIBILITIES
* Perform tasks essential for the smooth running of the office, in addition to the listed duties, as mutually agreed with the Team Leader.
* Answer telephone calls and respond to routine requests from clients and customers; direct complex queries to the appropriate person.
* Use mail merges to send general correspondence to clients and leaseholders.
* Assist in preparing and responding to communications with clients, contractors, and customers via telephone, email, fax, or letter, in collaboration with the Department Head or Branch Manager and Property Managers.
* Process, scan, photocopy, and file documents as required.
* Upload documentation to internal systems as needed.
* Maintain and update the diary of appointments for the Department Manager or Branch Manager and Property Managers; manage property inspection checklists and notes from meetings.
* Organise and issue work orders for routine maintenance such as cleaning, gardening, and other low-risk tasks under the guidance of Property Managers.
* Liaise with other departments to exchange information related to the portfolio.
* Attend internal meetings as required.
* Adhere to ARMA guidelines and RICS codes of practice in all duties.
* Complete mandatory online training promptly and participate in additional training as deemed appropriate by the Department Head or Branch Manager.
* Ensure compliance with FCA regulation guidelines and behave in accordance with these rules and the Treating the Customer Fairly principles.
* Maintain professionalism and courtesy in all interactions with clients, contractors, and the public.
* Be punctual and dress according to the company's dress code.
* Contribute actively to the team, motivating and supporting departmental or branch achievements.
* Stay informed about new legislation and best practice guidelines relevant to the role.
We value diversity and inclusivity at Lambert Smith Hampton. We celebrate different perspectives and backgrounds, and are committed to equal employment opportunities regardless of race, colour, religion, sex, sexual orientation, age, disability, or other protected characteristics.
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