Sr. UX Researcher Role Summary
We're seeking a Senior UX Researcher to lead research initiatives that drive actionable insights, shape product direction, and inform business decisions.
* The ideal candidate will have 5+ years of experience conducting user research, with a strong portfolio demonstrating their research process, storytelling, and impact.
Key Responsibilities:
1. Drive all stages of research, from recruitment and participant communication to study execution, analysis, and insight delivery.
2. Develop impactful artifacts tailored to project needs, including research plans, screeners, interview guides, reports, journey maps, personas, highlight reels, data visualizations, and mixed-method summaries.
3. Present research findings to stakeholders, influencing decision-making and product strategy.
4. Foster collaboration across teams to ensure research insights are fully integrated into product development.
Requirements:
* Expertise in qualitative and quantitative methods, with the ability to choose the right approach for each project.
* Empathetic listening skills and a user-centered perspective.
* Experience designing inclusive participant recruitment strategies.
* Basic understanding of design principles and how research informs UX and product decisions.
Preferred Qualifications:
* Solid experience with mobile-first, native app experiences (iOS/Android), including platform conventions and user behaviors.
* Demonstrated success in consumer-facing research, especially in emotionally resonant, growth-oriented, or conversion-driven experiences.
* Domain expertise in banking or fintech, with knowledge of regulatory requirements, trust signals, and accessibility best practices.
About the Opportunity:
This is an exciting chance to work on diverse projects, collaborate with experienced professionals, and contribute to the development of innovative solutions.