Patient Liaison Officer
Salary: Up to £25,500.00 per year (depending on level of experience, training and qualification)
The Park Hospital in Nottingham is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.
We have an opportunity for a Patient Liaison Officer to join their team of staff in the Marketing department.
This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.
Duties of this role include:
* You convert appropriate self-pay enquiries and consultations to self-pay procedures within Circle Health Group against pre‑agreed targets.
* You ensure a quality service for potential self‑pay patients including the accurate and timely response to self‑pay enquiries from patients, consultants, medical secretaries and the National Enquiry Centre (NEC).
* You facilitate necessary access times and information required for patients to convert to procedure.
* You appropriately influence patients to choose Circle Health Group for their procedure.
* You provide pre‑consultation information and indicative pricing accurately and promptly to the NEC and to patients that have enquired directly to the hospital/self‑pay office to maximise conversion to appointment.
* You book appropriate self‑pay patients into a suitable clinic appointment.
* You comply with all relevant mandatory training.
Applicants should meet the following criteria:
* Customer service using telephone, written and face‑to‑face communications.
* Working within service performance standards.
* Proven influencing/sales skills.
* Proficient in MS Outlook, Excel and Word.
* Excellent command of the English language, both written and verbal.
* Excellent telephone manner and interpersonal skills.
Salary & Benefits
* 25 days holiday per year + bank holidays, increasing to 30 days with service
* Private Pension Scheme
* Private Healthcare Scheme for treatment at our hospitals, covering pre‑existing medical conditions
* Friends & Family Hospital Discounts
* Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
* Non‑contributory life insurance
* Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
* Access to resources, tools and services to support your wellbeing
* Employee recognition programmes
* Industry leading training and development opportunities
* …and much more!
Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues.
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