A fantastic opportunity has arisen for an experienced Reception Manager to join our client, a prestigious Hotel in Windsor. As the guests' first point of contact, the successful candidate will be responsible for providing excellent customer service at all times, as well as managing the reception team and providing Duty Management as required.
£35,000 depending on experience, plus excellent benefits
40 hours per week (shift pattern)
Key responsibilities:
1. Improving & maintaining the operating standards throughout front of house.
2. Ensuring the team deliver consistently high standards of service and guest satisfaction.
3. Ensuring that standards are regularly reviewed and that standard procedures are in place.
4. Ensuring that all staff are trained accordingly and full training records are maintained.
5. Maximising the profitability of the department, achieving budgeted Revenues through training staff to up sell at every opportunity and controlling departmental expenses including wages, in line with business levels.
6. Ensuring all new staff have a thorough induction and all staff receive the necessary skills training to deliver a consistently high standard of guest care.
7. Carrying out appraisal and performance reviews with the team including the setting and review of business & personal objectives; in order to develop, motivate, coach and build the best team.
8. Ensuring good communication lines...