Overview
Customer Retention Manager. Hours - Monday - Friday. Salary - Up to £32,000 per annum. Location - Northampton.
We\'re working with a fast-growing, international organisation to find a Customer Retention Manager who thrives on building relationships, solving problems, and keeping customers coming back for more.
Responsibilities
* Build strong relationships with key B2B clients
* Monitor customer performance, orders, and KPIs
* Prepare reports, insights, and meeting materials
* Support contract renewals and customer communications
* Work closely with sales, operations, and supply chain teams
* Proactively resolve issues and improve customer satisfaction
Qualifications
* Experience in customer service, retention, or account management (B2B preferred)
* Strong analytical mindset with attention to detail
* Confident communicator who enjoys client interaction
* Highly organised with the ability to manage multiple priorities
* Comfortable using CRM systems and reporting tools
* A proactive, solution-focused attitude
What\u2019s in It for You
* Opportunity to work with international clients across Europe
* Occasional travel and client interaction
* A collaborative, supportive team culture
* Real ownership and the chance to make a difference
If you enjoy building relationships, working with data, and being at the heart of customer success - this could be the role for you.
Apply today for a confidential conversation with Gabriella Saunders at ACS Staffing Solutions
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