Job Description What's in it for you? We are looking for a proactive and enthusiastic Junior Application Support Analyst to join our growing production support team. You will play a key role in supporting a range of business-critical applications, including customer-facing websites, CRM systems, and internal portfolio management tools. This is a great opportunity for someone early in their IT career to gain experience in a fast-paced financial services environment, work with modern cloud-based technologies, and develop core application support skills. The team You will be a part of a team of 10 people: 2 focus on managing finance applications, while 7 oversee IT applications. This role will specifically involve managing IT applications. The main responsibility of the role is to support and maintain all applications including monitoring all alerts. What you’ll Do: Monitor and maintain the health and performance of business applications. Respond to and manage support tickets in a timely and professional manner. Provide support for application users, ensuring a positive user experience. Investigate and resolve basic technical issues, escalating where needed. Assist with incident resolution and document troubleshooting steps. Collaborate with senior support analysts, engineering, and infrastructure teams to resolve issues. Contribute to support documentation and knowledge base updates. Support the deployment of application changes into production environments. Learn and follow SDLC best practices for support operations.