In this role you will be expected to work 1 weekend in 4 to 8 depending on staffing levels. Telephone support is required to our help desk and sites on technical issues as they arise. You will report to the Facilities Regional Manager and work closely with site management teams and the Support Centre Helpdesk to ensure both reactive and planned preventative maintenance is completed in an efficient and effective manner.
Responsibilities
* Management of all maintenance works on site
* Completion of PPMs (fire safety, H&S & compliance)
* Manager all external contractors
* Carry out small reactive works on site
* Provide desk-based support for all Moto unit-based businesses as part of a service-focused support team for all Facilities issues and equipment failures
* Manage escalations between Moto business and our 3rd party service providers through to completion and effectively communicate call progress to all interested parties
* Provide daily administration of financial reporting to Site Operations Managers and senior operations team
* Build and continually improve a central source of known issues and procedures to assist the support process
* Dealing with adversity
Person Specification
* Planned Maintenance - including fire safety checks, H&S checks, plus PPM on critical onsite plant equipment
* Reactive maintenance - including undertaking minor plumbing/electrical and/or building repairs
* Attention to detail and compliance especially to Health and Safety & Fire safety
* Managing/overseeing Audit works for fire safety and H&S, (including obtaining quotes and overseeing the agreed works to ensure they are completed to a satisfactory standard)
* Managing local contractors and overseeing the works they carry out
* Collating and submitting information in an agreed format.
Skills & Experience
* Self-motivated and can manage their working hours effectively
* Prioritise work schedules and manage conflicting demands
* Have a flexible approach and demonstrate initiative
* Possess great communication skills
* Have a great team ethos
* Want to deliver great customer service
* Have competency in Microsoft Word/Outlook applications
Benefits
* Excellent bonus potential up to 15% of salary
* 25 day's annual leave, plus bank holidays
* Company van with fuel card and full maintenance package
* Company uniform and tool kit
* Up to 60% discount for you, your partner as well as your family and friends
* Enhanced benefits, including enhanced parental leave, pension, sick pay and life assurance
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