Job Description
Job Title: Customer Service / List Caller - Westminster Magistrates' Court
Employer: HM Courts & Tribunals Service (via Brook Street Recruitment)
📍 Location: Westminster Magistrates' Court & City of London Magistrates
⏰ Hours: Full-time, 37 hours per week (Monday-Friday, 8:30am-4:30pm)
💷 Pay Rate: £15.59 per hour + pension scheme + holiday pay
📅 Contract: Temporary, until March 2026 (with possible extension)
About the Role
We are seeking a confident and professional individual to join HM Courts & Tribunals Service (HMCTS) at Westminster Magistrates' Court.
This role is ideal for someone with strong customer service experience who is also comfortable with public speaking in a formal environment. As part of the Customer Service team, you will assist members of the public and court users with enquiries, while as a List Caller, you will prepare and announce cases in the courtroom.
If you are organised, people-focused, and thrive in busy, front-facing roles, this is a unique opportunity to contribute to the smooth running of the justice system.
Key Responsibilities
Customer Service duties include:
1. Assisting members of the public at the public counter and by telephone
2. Providing clear and professional guidance to court users
3. Booking interpreters and processing interpreter timesheets
4. Collating and entering trial data into court databases
5. Carrying out general administrative support
List Caller duties include:
6. Preparing courtrooms and daily court lists
7. Announcing and calling cases in the courtroom (public speaking required)
8. Checking in defendants, solicitors, witnesses, and interpreters
9. Escorting and swearing in witnesses, interpreters, and police officers
10. Working closely with clerks, probation officers, and police liaison staff
Skills & Requirements
11. Proven customer service skills and experience handling enquiries
12. Confidence in public speaking within a formal setting
13. Excellent communication skills (face-to-face, telephone, and email)
14. Good IT skills, including Microsoft Excel
15. Strong organisational skills and attention to detail
16. Ability to work independently and as part of a team
17. A professional attitude with the ability to remain calm under pressure
🔎 Important Information:
18. This role is office-based only (no remote working)
19. Training will be provided
20. You must be eligible for CTC (Counter Terrorist Check) clearance, which requires 3 years of UK residency
21. A DBS check/references is also required (we will arrange both checks for you). Security vetting typically takes 2-3 weeks
How to