Area Service Engineer
Location: Norwich/ Ipswich and surrounding region
Join ASEL Argenbright Security Europe LTD and become part of a forward thinking organisation at the forefront of integrated security technology.
At ASEL, we design, develop, and deliver intelligent, tailored security solutions that combine cutting edge technology, expert people, and robust processes. We are recognised industry leaders in security risk modelling, using data driven insights to help our clients strengthen their operations, reduce risk, and achieve measurable cost efficiencies.
We are now looking to recruit an experienced Area Service Engineer to support our continued growth across the Sheffield region.
The Role
As an Area Service Engineer, you will play a critical role in delivering high quality service and maintenance support to our customers. You will take ownership of your designated service area, responding to service desk requests, resolving faults efficiently, and supporting small project works where required.
You will also participate in an out of hours on call rota, ensuring our customers continue to receive a reliable and professional service around the clock.
This role offers far more than day to day service work. It is an opportunity to be part of a business that values expertise, invests in development, and empowers engineers to take pride in the work they deliver.
What You Will Be Doing
* Taking full ownership of service and maintenance calls within your allocated area
* Diagnosing and resolving faults across a range of integrated security systems
* Working proactively to minimise repeat visits and deliver first time fixes
* Communicating clearly with your Line Manager or Supervisor regarding outstanding issues and workload
* Representing ASEL professionally at all times, building strong and lasting client relationships
* Supporting the wider Service Team with additional reasonable duties as required
Skills, Experience, and Knowledge
To be successful in this role, you must demonstrate:
* Proven experience working with integrated security systems including CCTV, Intruder, Access Control, and Fire
* Strong experience with IP based security systems, including enterprise platforms such as Milestone, Genetec, Avigilon, and similar IP video management systems
* A solid technical understanding of fault finding, servicing, and maintenance
* A customer focused mindset with a professional, approachable manner
* A commitment to continuous improvement and professional development
ASEL will provide ongoing training in company specific procedures, systems, and emerging technologies to support your growth.
Key Responsibilities
* Ensuring the effective operation and performance of your service area
* Adhering to SLAs while maintaining high standards of workmanship
* Maintaining a professional appearance and conduct that reflects ASEL's brand
* Keeping your service vehicle clean, organised, and roadworthy at all times
Salary and Benefits
* Competitive salary, dependent on experience
* Overtime opportunities
* Participation in a 1 in 6 on call rota
* Ongoing training and development within a supportive and collaborative environment
Additional Benefits Include:
* Perkbox recognition, rewards, and discount platform
* Apprenticeship opportunities
* Employee of the Month scheme with £50 reward
* 110% Club recognising outstanding performance with prizes and monetary rewards
* Wagestream, enabling flexible access to earned wages
* Employee Assistance Programme
* Clear progression opportunities within the business
* Continuous professional training and upskilling
Why Join ASEL
At ASEL Integrated Security Solutions, we are committed to attracting, developing, and retaining the very best talent. We invest in our people, support career progression, and foster a culture built on excellence, accountability, and collaboration.
If you are an experienced security engineer with strong IP systems knowledge and are looking for a role where your expertise is valued and your career can progress, we would like to hear from you.
Equality and Diversity
ASEL is committed to equality of opportunity and values the diversity of skills, experience, and perspectives within our workforce. All employment decisions are based on merit, skills, and ability.
Ready to take the next step in your career?
Apply today and join ASEL Integrated Security Solutions as we continue to set the standard in integrated security services.
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