Stuart Muckley and Martin Thomas formed Code Wizards Group back in 2002, bringing together a combined 50 years of coding and video games experience.
Since then, they have assembled teams of battle-hardened veterans across both Code Wizards and Multiplayer Wizards; professional services on a mission to help esports orgs, AAA studios, and indies alike build and run successful games.
The secret behind our success? We care about our clients' games and players as much as they do.
Code Wizards Group is a world leader in backend and multiplayer infrastructure for the gaming industry. From high-scale AAA console and PC games to fast-paced mobile indie titles, we empower studios to bring multiplayer experiences to life.
Within the Group lie Multiplayer Wizards, whose sole responsibility is to help game studios to run and operate their games infrastructure seamlessly for the players.
To continue our success, we’re seeking a highly motivated technical individual to join the 24x7 Game Services Operation Centre as a Game Operations Analyst.
This role is critical in ensuring the smooth and continuous operation of some of the biggest games in the world!
You will be responsible for monitoring game functionality, backend systems, connectivity, error logs, and concurrent user counts (CCU), and making sure that the game is playable. This position requires someone who is detail-oriented, proactive, and capable of responding swiftly to, and communicating well, any issues that arise.
DUTIES AND RESPONSIBILITIES
* Someone who can serve as the first point of contact for internal and external technical support teams, working with our customers to keep their games stable
* Provide clear and concise updates to internal teams and customers about ongoing incidents or system status.
* Document and manage incidents from detection to resolution, ensuring that all steps are logged and communicated to the relevant stakeholders.
* Continuously monitor the performance and functionality of our gaming platforms, including backend systems, game servers, network connectivity, and player numbers.
* Track and report on game metrics such as player counts to ensure the platform can handle load requirements and maintain optimal performance.
* Work closely with DevOps, development, and QA teams to report issues and ensure timely resolution. Participate in retrospective reviews to identify areas of improvement.
* Willingness to work in a 24x7 environment with rotating shifts, including nights, weekends, and holidays
* Diving in technically, running through runbooks or creating fixes in productions systems
SKILLS AND EXPERIENCE
* Experience of creating and managing Virtual Machines.
* Proficient understanding of Linux Systems.
* Broad exposure of IT infrastructure, networks, and game system architecture, with the ability to quickly learn and adapt to new technologies.
* Familiarity with work management systems, for example JIRA, PagerDuty, Incident.io and Freshdesk
* Demonstrated ability to troubleshoot complex technical issues and think critically under pressure.
* Excellent verbal and written communication skills to effectively communicate with both technical and non-technical stakeholders.
* Ability to work independently with minimal supervision, take initiative, and manage time effectively in a fast-paced, dynamic environment.
* Experience using monitoring and logging tools (For example, Grafana, Prometheus, Alertmanager)
* Degree in Computer Science, Information Technology, or equivalent work experience.
SCHEDULE:
* 12.5 hours rotating shift pattern between days and nights – Including bank holidays and weekends
Do you love the games industry, having a constant technical challenge and working with smart folks on interesting problems? Come and say hi!