Create a welcoming home where every resident, family member and colleague feels they truly belong Take pride in being the steady, reliable presence that keeps our home running smoothly Bring warmth and understanding to every interaction, making a meaningful difference each day Be part of a supportive team that lifts one another up and works with shared purpose Permanent Full Time role working Monday - Friday 9am - 5pm About the role If you’re someone who brings calm, care and structure to busy environments, this role will feel like home. As our Admin Officer at Dorothy Henderson Lodge, you’ll be the friendly face and dependable organiser who keeps our home running smoothly. Your work will be varied and meaningful. You’ll support residents and families with compassion, manage enquiries across phone, email and in person, maintain accurate records, prepare documents and reports, and ensure our office is organised and well‑run. You’ll assist with admissions and discharges, coordinate resident information, process accounts payable and receivable, reconcile trust accounts, and help maintain compliance through accurate documentation and timely follow‑up. You’ll be the person people turn to for clarity, support and solutions, and your contribution will directly enhance the experience of those who live and work here. This role suits someone who thrives on responsibility, enjoys helping others and takes pride in delivering exceptional service. About the team At Dorothy Henderson Lodge, you’ll join a warm, collaborative team who live our values every day. We welcome people wholeheartedly, support one another generously and work with shared purpose. You’ll be surrounded by colleagues who care deeply about residents, who celebrate each other’s strengths and who believe in creating a home where everyone feels safe, respected and included. Why join us? At BaptistCare, we believe our people deserve the best. When you join us, you’ll enjoy: an hourly rate of $32.77 plus super competitive salary packaging benefits up to $18,550 tax-free Monday–Friday daytime hours supporting work-life balance discounted gym memberships and novated car leasing health and wellbeing support including free counselling, nutrition advice and chaplaincy career development with study assistance up to $3,000 per year access to learning programs including LinkedIn Learning a supportive, inclusive workplace where your contribution is valued About you You’re someone who brings order, empathy and initiative to everything you do. To succeed in this role, you will have: Proven experience in office administration with strong organisational skills Confidence using Word, Excel, Outlook and CRM systems Excellent communication and customer service skills Strong numeracy skills and experience with banking or reconciliations The ability to manage competing priorities and meet deadlines A proactive, solutions-focused approach Experience in aged care administration (desirable) A genuine passion for supporting residents, families and staff About us BaptistCare is a leading purpose-driven care organisation, guided by our Christian identity and serving communities across Australia for more than 110 years. We support people to live well through aged care, home care, retirement living, community services, disability support and housing. Every day, we work to enrich lives through communities of care—supporting more than 70,000 customers, with the help of 12,000 employees and 2,000 volunteers across the country. Important information Applicants are encouraged to apply early as applications may be reviewed prior to the closing date. Successful candidates will undergo background checks including a national criminal history check, reference checks and, where applicable, WWCC, NDIS Worker Screening and a pre-employment medical. BaptistCare – transforming lives by expressing the love of Christ. Recruitment agencies: this role is managed by our internal Talent Acquisition team. Unsolicited CVs will not be accepted.