Job Description
You will work alongside direct and indirect account teams to ensure effective service delivery and frontline compliance.
Key Responsibilities
• All aspects of cleaning operational delivery within the site in remit
• Responding to Sector Manager requests as required.
• Periodic Cleaning delivered as per the client specification and as per the Schedule to 100%.
• To always adhere to client’s specific security procedures and policies.
• To maintain relationships with employer’s representatives and company personnel, as necessary.
• Ensure familiarity with opening and lockup procedure for all contracts in your area of responsibility.
• Undertake site familiarization with all new employees detailing cleaning regime, waste procedures, opening and lockup procedures and air lock door procedures.
• Ensure storerooms are tidy and stock stored correctly.
• Ensure adequate stocks of all materials and consumables are always maintained – flag up any issues to relevant manger
Professional and Personal Competencies/Qualifications
• 3 years minimum experience in comparable management roles.
• Ability to communicate with and support front-line colleagues effectively.
• Ability to manage client expectations and deliver customer-focused solutions
• Excellent communication and problem-solving skills, outstanding customer service with remote business groups
• Must be flexible, adaptable and proactive
• Ability to effectively manage priorities and projects
• Able to build good working relationships in a professional manner with internal stakeholders.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.