Head Of Quality Assurance
Develop and implement a comprehensive global quality management system for Gymshark products
Location: London
Job Tags: Operations
About The Role
Head Of Quality Assurance
Lead The Charge In Product Excellence
At Gymshark, quality isn't just a standard—it's a promise. We're looking for a visionary Head Of Quality Assurance to elevate our product integrity, strengthen community trust, and embed quality as a brand differentiator across our global supply chain.
This is your opportunity to lead a high-performing, values-driven team and shape the future of quality at Gymshark. You'll bring strategic clarity, technical expertise, and a relentless drive for continuous improvement—ensuring every product we deliver exceeds expectations.
What You'll Be Doing:
Strategic Leadership
* Define and own the long-term vision and roadmap for product quality.
* Position quality as a core brand pillar and competitive advantage.
Quality Management
* Oversee the implementation of Total Quality Management (TQM) across our supply base.
* Lead the development of robust control plans to ensure product consistency and excellence.
* Champion lean thinking to optimize production processes and eliminate inefficiencies.
Supplier & Partner Excellence
* Drive supplier performance through technical audits, corrective action plans, and continuous improvement.
* Implement a Certified Factory Auditor (CFA) program to enable self-inspection and scalable quality assurance.
* Manage third-party QA providers to ensure alignment with Gymshark's standards and strategic goals.
Cross-Functional Collaboration
* Ensure seamless handover from product development to production.
* Partner with design, development, supply chain, and external stakeholders to embed quality throughout the product lifecycle.
Data-Driven Decision Making
* Analyse returns, VOC insights, and quality metrics to inform strategy and drive improvements.
* Conduct root cause analyses and implement corrective actions to prevent recurrence.
Compliance & Governance
* Ensure full compliance with industry regulations, safety standards, and customer requirements.
* Maintain 100% audit coverage across all supplier tiers and ensure timely resolution of non-compliance issues.
Budget & KPI Ownership
* Own the Quality Assurance budget and deliver against key performance indicators.
What You'll Need:
Essential Skills
* Proven ability to define and execute long-term quality strategies aligned with brand goals.
* Deep expertise in TQM and audit frameworks.
* Strong leadership and stakeholder management skills.
* Ability to influence and embed quality across the product lifecycle.
Preferred Skills
* Experience working internationally, close to the needle point.
* Ability to operate at both strategic and detailed levels.
* Critical thinking and adaptability in a fast-paced environment.
This is a hybrid role and would require the successful candidate to attend at least 4 days a week at GSHQ, Solihull, UK.
Belonging At Gymshark
Our mission is to be a place where everyone belongs. We're an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We're committed to finding reasonable adjustments for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind.
About Us
We're here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It's what we want for our community, and our team. A team that's growing rapidly around the world. A collective of talented individuals working together to invent Gymshark's future. Our plans are ambitious, and we're looking for people who want to join us for the ride – our growth will be your growth.
The Perks
Standard benefits include:
* Performance-based Bonus opportunity
* Funded Healthcare benefit
* 25 days holiday, additional day for your birthday & Bank Holidays
* Contributory Employer pension scheme
* Flexible benefits programme – including salary sacrifice EV scheme, dental insurance, cycle to work, tech scheme, holiday trading
* Gymshark Employee Discount & long service awards
* Access to High Street cashback and discounts
* Financial, Physical and Mental Wellbeing Support
* Enhanced Family Leave package
* Life Assurance
Office location specific benefits include (IQ):
* Gym Membership to The Lifting Club (LC)
* Onsite lunch provision & coffee bars
* EV charge points available
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