Job Description
Job Title: Order Management & Logistics Support Specialist
Job Location : Walton Oaks, UK
Job Duration : 12 Months
******* Must have experience in FMCG *********
Overview
* We are looking for an Order Management & Logistics Support Specialist to support end-to-end customer order processing within a fast-paced FMCG supply chain environment.
* The role is focused on managing customer orders through SAP R/3, coordinating deliveries, resolving logistics issues, and maintaining strong relationships with customers and internal stakeholders across Supply Chain, Sales, Logistics, and Demand Planning functions.
* This position suits candidates with previous experience in Order Management, Customer Service, Supply Chain, or Order-to-Cash operations within FMCG or similar high-volume environments.
Key Responsibilities
* Manage the full order lifecycle from sales order creation through to customer delivery
* Process orders received through multiple channels and formats
* Validate product codes, stock availability, and delivery schedules within SAP R/3
* Coordinate with customers and internal teams regarding order amendments or delivery issues
* Consolidate customer orders to maximise transport efficiency and full truck loads where appropriate
* Act as a key point of contact for customer logistics and delivery queries
* Investigate and resolve logistics claims, shortages, returns, and disputes
* Create and process credit/debit notes and returns documentation
* Ensure all activities comply with SOX controls and internal policies
* Support sustainability and cost-reduction initiatives within the supply chain operation
* Participate in stakeholder calls and operational meetings
* Maintain accurate customer documentation and internal records
* Support continuous improvement initiatives and process optimisation
* Assist with onboarding and training of new team members where required
Required Skills & Experience
1–2 years’ experience in:
* Order Management
* Customer Service
* Order-to-Cash
* Logistics Support
* Supply Chain operations
* Experience within FMCG or high-volume order environments preferred
* Strong Microsoft Office skills, particularly Excel
* SAP R/3 experience preferred
* Excellent organisational and prioritisation skills
* Strong communication and stakeholder management capability
* Ability to work independently in a fast-paced operational environment
* Comfortable managing multiple deadlines and operational issues simultaneously
Preferred Background
* FMCG
* Consumer goods
* Retail supply chain
* Distribution/logistics operations
* Shared service centres
Language Requirement
* Fluent English required (written and verbal)