We encourage you to apply!
Join a team where drives everything we do, fuels our growth, builds our foundation, and shapes our culture.
We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.
The People Hub team serves as the operational centre of HR, ensuring that our colleagues can concentrate on the core aspects of their roles by facilitating seamless HR processes. Placing the customer at the forefront of everything we do, we are committed to making interaction with HR as straightforward as possible.
As the primary representative of HR, you will play a pivotal role in supporting colleagues through significant milestones across the employee life cycle. Acting as the initial point of contact, you will deliver a high-quality, customer-focused HR support service, consistently striving for improvement and excellence in every interaction.
What You’ll Do:
You’ll be the first point of contact for our people, delivering exceptional support and resolving HR queries quickly and confidently. From preparing contracts to managing flexible working requests, you’ll keep things running smoothly while providing friendly, professional service every time.
You’ll bring initiative and a drive to improve how we work. Confident using our systems and keen to grow your own skills, you’ll help us deliver a seamless HR experience that makes a real difference.
Minimum Criteria
1. Proven experience in a fast-paced, customer-focused environment, demonstrating the ability to handle a high volume of queries with professionalism and empathy.
2. Experience managing HR-related queries or processes, from initial contact through to resolution.
3. Strong written and verbal communication skills, with the ability to adapt your tone and approach to suit different audiences.
4. Track record of managing multiple priorities, meeting deadlines, and maintaining accuracy under pressure.
5. Demonstrate ability to identify opportunities for process improvement and propose constructive solutions.
It would also be nice for you to have
6. Ability to analyse trends, identify root causes, and use data or feedback to drive better outcomes.
7. Experience working effectively within cross-functional teams, show how you’ve supported shared goals and contributed to a positive team culture.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
8. 25 days holiday entitlement, with the option to buy extra or sell days
9. Generous pension
10. Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
11. Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
12. Employee Assistance Programme
13. Extensive opportunities for personal and career development
14. Fully equipped on-site gym open 24/7 (London office only)
15. Extensive Well-being resources including on-site therapists (London office only)
16. Beautiful and bright London office looking over the Thames and near to mainline stations
17. Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!
Please apply by uploading a current CV, there is also an option to leave a supporting statement should you wish to include one in your application.
Applications need to be submitted by 23:59 on Sunday 2nd November
Successful candidates will be invited to a telephone call with a member of the Talent Acquisition Team.
We welcome applications from internal employees, to apply you must have passed probation, be meeting or exceeding expectations and have no live warnings or development plans in place.
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
The Financial Ombudsman is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all team members. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more
Don’t miss out being part of the journey and take advantage of this opportunity.
Authenticity of applications
We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.
Good luck with your application!