About the Role
Here at Patriot Properties Group, we are looking for a Service Desk Analyst to perform 1st line support functions, resolving ICT incidents promptly and accurately with an excellent customer service approach. You will take ownership of user requests, log incidents on the Service Desk ticket system, keep the IT asset register up to date, build and configure new desktop hardware, install software packages, and support users in the use of computer equipment through advice and ad-hoc training. You will document and maintain IT procedures and solutions, report and liaise with external help desks when required, and escalate more complex issues to the relevant IT staff, taking on other responsibilities as reasonably required.
This post is primarily based in York and may require travel to other offices, including occasional travel to other parts of the UK (e.g., London and Glasgow). It will require occasional out-of-hours working.
About You
We would like you to be CompTIA A+ qualified or hold equivalent experience. You will have experience with Microsoft desktop operating systems and the Microsoft Office application suite, experience of working in off-premise and/or cloud-based environments, and of working with various Wide Area Network technologies. You should be a team player who can work with colleagues across departments and with external stakeholders, including those with lived experience of poverty. You will have strong analytical and problem-solving skills with proven negotiating and consensus-building abilities, and you will communicate clearly and confidently at all levels.
How To Apply
Please submit your CV and supporting information via our online application platform. The closing date for applications is 22 September 2025. Interviews will take place the week commencing 29 September 2025. We reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Additional Information
Applications are welcome from all, regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socioeconomic background. We positively encourage applications from people from marginalised backgrounds, including but not limited to those with experience of living in poverty. We are committed to being an anti-racist organisation and operate an anonymised recruitment process to reduce bias in shortlisting.
In support of flexible working, we are happy to receive applications from those seeking full-time employment, as well as those who may want to share the role on a part-time basis. When applying, please state whether you want to be considered for either full or part-time work and, if part-time, the number of hours per week you would be looking for. We support a blended approach to where you work, with an expectation of two days per week in your home office.
We are a Disability Confident Employer and will offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme. If you need reasonable adjustments for the interview process, please let us know.
If you have any additional needs and require adjustments to be made to the interview process, please let us know.
Note: The information above references a Service Desk Analyst role at Patriot Properties Group.
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