We’re looking for a people-focused, organised, and driven Assistant Manager to join our close-knit leadership team at The Clifton Hotel. The Clifton Hotel is located on St Paul's Road in Clifton, combining period charm with first-class service - and we want someone who shares our passion for creating memorable guest experiences. Package & Benefits: Package of £30,750 per year, inclusive of £27,250 base salary plus the below: - £500 loyalty bonus (guaranteed) - £3,000 performance bonus (achievable) Christmas off! The Clifton Hotel will close over the festive period Free staff meals on shift 20-50% off across our 4 restaurants friends & family hotel discounts across our 4 Clifton-based hotels Discounts at local gyms, spas, salons, and more, including Noah's Ark Zoo Farm, Hospitality Rewards scheme and a B&Q Tradepoint discount Cycle to work scheme 10% off First Bus tickets Team socials & regular events Clear development path and real progression across the Quarter Group About the Hotel Assistant Manager role This is a fantastic step-up for a Reception Supervisor, Head Receptionist, or existing Assistant Manager ready for more responsibility and real influence. You’ll lead and develop a small reception team, carry out reception shifts and manage day-to-day operations, and will play a key part in shaping the guest experience at the hotel. Full-time, 40 hrs per week. Shifts include earlies (7am–3pm), lates (2pm–10pm) and occasional day shifts (9am–5pm) Flexible rotas - written by you, in 3-week blocks Weekend & evening availability required Who we’re looking for in a Hotel Assistant Manager: A confident and warm people-leader, able to inspire and develop your team Ideally, you'll have some previous hotel reception experience A great communicator with natural customer service instincts and a willingness to get stuck in on the desk Calm under pressure, organised, and ready to lead from the front Business-aware - you’ll keep the team focused on both service and results ️ What you'll do as Hotel Assistant Manager: Lead and support the reception team Ensure smooth front desk operations and high guest satisfaction Handle guest queries and (occasional) complaints with warmth and professionalism Run 1 to 1 meetings, coach and develop a small reception team Cover duty management across our 4 hotels (approx. 1 in 12 weekends) Carry out admin tasks such as rota writing and basic reporting You'll soon become very comfortable using a hotel PMS (we use Opera – but full training will be provided) Application process: Are you the Clifton Hotel's next Assistant Manager? Apply with your CV and short cover letter by Friday 22nd August 2025. We may close this role early if the right candidate is found, so don't wait to apply! Successful applicants can expect the following: Step 1 - We'll reach out to you by email to arrange an informal phone interview Step 2 - if successful at the phone interview, you'll attend a Zoom interview with our Acting Hotels Director Step 3 - If you've smashed steps 1 and 2, you'll come through to a final, in-person, interview with the Hotel Manager Ready to make your mark at one of on of our fabulous boutique hotels? Apply now - we’d love to meet you. MP