Team Lead – Inside Sales (Renewals)
Who we are…
GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world’s largest industries for companies, government organisations and industry professionals.
We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers.
Why join the Sales team at GlobalData?
GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world’s trusted source of strategic industry intelligence.
Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it’s the collaboration of our teams that have shaped our success and will continue to do so in the future.
The Sales team operates at the face of our business introducing clients to our trusted strategic intelligence. With an established book of leading brands and the scope carve your own market, there is a real opportunity for sales talent at all levels to develop in our growing business. The culture is buzzing and positive, and you can expect to be rewarded well with our uncapped commission scheme.
The role…
Working in a fast-paced environment, the Team Lead is responsible for driving team performance in the sale and renewal of data and license subscriptions to increase revenue growth and achieve sales targets.
This role combines individual contribution with team leadership. You will lead by example, ensuring the team is knowledgeable about the full range of solutions available and can clearly articulate features, benefits, and pricing to prospective and existing customers.
You will support your team in understanding and probing customer requirements to match appropriate solutions to customer needs. The Team Lead oversees the renewals lifecycle across the team, ensuring customers receive timely and accurate quotations and that processes are effectively managed through to invoicing.
What you’ll be doing…
Team Leadership & Coaching
Lead, motivate, and support a team of Inside Sales?Managers?focused on subscription renewals
Provide regular coaching, feedback, and development to improve sales capability and negotiation skills
Monitor individual and team performance against renewal and revenue targets
Support onboarding and training of new team members
Act as an escalation point for complex renewals and negotiations
Sales & Renewal Management
Oversee the renewal and negotiation of subscription contracts across the team
Ensure renewal opportunities are managed proactively to maximize retention and revenue growth
Partner closely with New Business Sales Teams to identify and drive upsell opportunities
Support key or strategic renewal accounts where required
Process & Performance Management
Ensure subscription renewal activities are processed accurately and in line with defined processes and systems
Monitor the accurate and timely tracking of renewal performance and retention data
Review reporting metrics and provide insights to Sales Management
Drive CRM compliance and data accuracy within the team
Cross-Functional Collaboration
Work with global teams to align processes and establish pricing guidelines
Communicate field feedback, customer trends, and renewal risks to leadership
Support initiatives to improve efficiency, retention, and customer experience
What we’re looking for…
Proven track record of success in meeting or exceeding sales targets, particularly in renewals or subscription-based environments
Previous experience mentoring, coaching, or informally leading others preferred
Strong communication skills, both written and verbal
Excellent negotiation and customer relationship skills
Strong time management and organizational abilities
Detail-oriented with the ability to manage deadlines in a fast-paced environment
Comfortable working with data, reporting tools, and CRM systems
Success in this role looks like…
Consistent team achievement of renewal and revenue targets
High customer retention and subscription growth
Accurate forecasting and reporting
Strong team engagement and performance improvement
Efficient, compliant renewal processes
In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed)
GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
To find out more and to apply to our roles please visit (url removed).
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