Online Customer Care Advisor- Temporary
Location: Remote
Salary: £13ph
Do you love all things Fashion?
Are you passionate about delivering exceptional customer experiences?
We're looking for a Customer Care Advisor who is customer-focused, a natural problem solver, and highly organised.
This role is ideal for someone who enjoys building relationships, working cross-functionally, and being the first point of contact to ensure every customer feels valued and supported.
*Please note that while this is a fully remote position. You will be required to travel to their West London office for 1 day of training.
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Key Responsibilities
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Be the first point of contact for customer enquiries.
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Respond to all customer queries within a four-hour window.
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Manage a variety of enquiries, including chasing deliveries, handling faulty returns and replacements.
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Resolve customer complaints with professionalism and empathy.
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Keep customers proactively updated throughout their journey.
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Log customer feedback that may impact other departments or processes.
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Communicate with customers across multiple channels: Email, Telephone, and LiveChat.
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Competencies & Experience
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Minimum of 1 year experience in a customer care or support role.
* Previous experience using Zen desk
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Excellent verbal and written communication skills.
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Proven ability to problem-solve independently and efficiently.
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Strong organisational skills and attention to detail.
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Ability to remain calm and effective under pressure.
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A strong team player with a collaborative mindset.
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Proficiency in Microsoft Office tools (Outlook, Excel, Word, etc.).
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.