Patient Flow Clinical Support Worker
The closing date is 10 June 2026
Reporting to the Matron and working closely with the Band 7 Hospital Coordinator, operational managers, ward teams, and multidisciplinary staff, the post holder plays a key role in supporting the coordination of patient movement, discharge processes, escalation activity.
In addition to operational support responsibilities, the post holder will undertake direct clinical support worker duties to assist clinical teams in maintaining safe patient care across inpatient and emergency pathways. This includes providing high‑quality patient care and observations, supporting patient transfers, undertaking ECGs, venepuncture and cannulation where trained and competent, and assisting with other delegated clinical duties in line with Trust policy and competency frameworks.
The Band 3 Patient Flow Clinical Support Worker contributes to maintaining safe and effective operational flow throughout the organisation.
Main duties of the job
Where required to support patient flow delivery, accurately and promptly carry out the instructions of the registered professional who is professionally accountable for the delivery of care.
To report any updates from healthcare professionals regarding clinical care (such as investigation, procedures) to Hospital Clinical Coordinator.
Appropriately support patients with routine personal care needs, to support patient flow delivery, including:
* Washing and Showering
* Assisting with dressing and undressing
* Assisting patients which require support with eating and drinking.
* Personal grooming for example brushing hair and shaving etc.
Safe transfer and mobilising of patients line with Trust policy and their individualised care plan.
About us
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Person Specification
Qualifications, Specific Experience & Training
* 5 GCSEs or equivalent.
* NVQ LEVEL 3 customer care or equivalent. ECDL or equivalent.
* Clerical experience or experience of dealing with the general public. Experience of working as part of a team.
Knowledge and Skills
* Effective written and verbal communication
* Computer and keyboard skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£25,760 to £27,476 a year per annum pro rata
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