Exciting opportunity to join our Customer Contact Team here at Public Sector Partnership Services! PSPS are recruiting Customer Contact Assistants to join our well-established team, supporting changes to local councils’ waste services as part of our busy contact centre. This role will be based at one of our offices in Horncastle, Boston or Spalding on a 12-month contract. It is expected however, that you will be able to organise own travel to attend PSPS offices and other worksites when required to do so. Do you want to work in a fast-paced professional environment, with a strong one-team ethos? We are looking for quick thinking, solution-focused individuals, who work with a one-team approach to improve standards of service delivery. Our recruitment package supports our new assistants through an exclusive and bespoke training programme. As a Customer Contact Assistant, you will provide an efficient, effective and customer-focused first point of contact for customers who contact us via methods such as telephone, email, post, web chat or face to face, spanning across our three client council districts. You will provide customers with a knowledgeable and professional service supporting upcoming changes to waste services. You will ensure that all contacts are managed in an efficient, caring manner and that excellent customer service is delivered. What you will need: Hold Grade C (4) or above (or equivalent) in English and Maths, and be competent in using Microsoft Office packages. Previous experience working in a customer focused environment and dealing with customer complaints or service requests High levels of accuracy and attention to detail when following processes. If you are interested in having a confidential conversation about the role, please contact Melissa Lawton, Customer Contact Team Leader on 07970 740208. Who we are PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services. Company culture At PSPS, we are driven by a clear mission: “Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues.” We pride ourselves on our vibrant and inclusive culture. Our award-winning teams enjoy a variety of events throughout the year, including: All-In Days, Leadership Days & Team Away Days: Opportunities for growth and bonding. Annual Awards Night: Celebrating our achievements. Staff Briefings: Keeping everyone informed and engaged. Early Careers Programme & Buddy Scheme: Supporting new and Entry level talent. What do I get in return? Local Government Pension Scheme- Secure your future with a robust pension plan, 23.1% employer contribution Annual leave- Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off. Hybrid working- Coming together and learning from each other is important, through Hybrid working our employees can work from home and office*, with a minimum of 2 days working in our offices per week Wellbeing Support, Advice and Guidance- Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone Employee Benefits platform- Discounts at high street retailers, days out, gifts, holidays and leisure discounts Employment policies- including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives Career progression- Opportunities for professional growth and development * A qualifying period applies for this benefit Want to find out more? View our corporate video Visit our website Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .