Network Operations Engineer II page is loaded## Network Operations Engineer IIlocations: London, United Kingdomtime type: Full timeposted on: Posted Yesterdayjob requisition id: R0015573**What this Job Entails:**The Network Operations Engineer II is a network and server support engineer for CDN cluster environments. This position requires the ability to work independently with a high level of accuracy and attention to detail.**Scope:*** Applies company policies and procedures to resolve a variety of issues* Works on problems of moderate scope* Receives general instructions on routine work and detailed instructions on new projects**Your Roles and Responsibilities:****Responsibility*** Troubleshoot server and network hardware including fiber/optic cables, optics, and hardware componenets* Manage circuit move, add, change and disconnection orders (MACDs) life cycle.* Directly execute or manage local vendor technicians for servers, circuits and maintenance troubleshooting.* Facilitate physical layer installation of server and network cabling according to cabling matrices.* Physical server and circuit troubleshooting and fault analysis.* Provide ongoing support of production environment and coordinate with vendors, system owners, and other operations teams in order to resolve any issues.* Responsible for coordinating and tracking requests/orders and providing weekly reports.* Post documentation on each implementation.* Participate in On-Call Rotation for Ad-Hoc troubleshooting between internal teams and external providers* Assist with other regional works during business hours for maintenance related works**Data Accuracy*** Inventory Database Improvement Strategy+ Server Inventory database+ Circuit Inventory database+ Spares Inventory database- Create plan for healthy amount of spares at each site/warehouse and trigger request for additional spares when it reaches certain threshold+ Raise Site and Vendor Remote Hands to perform site audits when needed* Update Internal documents when requested* Ad-Hoc Tasks* Have ticketing system for tracking all requests(JIRA)* Work with SCM, equipment vendors, and datacenters to manage delivery dates and time windows.* Process Improvement Support**Vendor Support*** Initial POC for all Vendor Queries relating to interconnection, troubleshooting* Create Colocation Inbound/Outbound Shipments and track Deliveries when asked* Update internal documentation for all Internet Provider contact and circuit details* Schedule onsite technicians and provide site access requests for all ad-hoc/scheduled activities.* Submit Vendor Remote Hands Requests to support physical works on site* Perform regular audits for all server, circuits, spares inventory**Required Qualifications/Skills:*** 2+ years experience in datacenter or corporate/enterprise IT infrastructure, operating in IT best practices (ITIL), and operating within equipment lifecycle processes.* Experience executing detailed MOPs, technical instructions, following documentation.* Knowledge of relevant technologies - fiber optics, DWDM/CWDM devices, network interface types: form factors and protocols* Strong troubleshooting skills technical, logistical, process, and others.* Experience planning and coordinating with field operation technicians, engineers, contractors, and vendors with Telecom ISP and Colo Providers.* Excellent oral and written communication. Ability to express ideas clearly and provide effective remote technical guidance and troubleshooting.* Basic command-line proficiency in Linux/Unix and any switch OS CLI* Able to work independently with minimum supervision.**Preferred Qualifications:*** Experience coordinating/leading junior field operation technicians/engineers, contractors, and/or vendors in a telecommunications working environment.* Experience collaborating across multiple levels and functions.* Anticipate problems in planning and proactively limit project-impacting factors.* Strong documentation skills for technical processes & procedures as well as accurately recording large amounts of detailed data.* Relevant Certifications: Server+, Network+, A+, CDCTP, CDCPM, etc.**Physical Demand & Work Environment:*** Must have the ability to perform office-related tasks which may include prolonged sitting or standing* Must have the ability to move from place to place within an office environment* Must be able to use a computer* Must have the ability to communicate effectively* Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
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