Service Administrator/ Coordinator
28-38K
Thame, Oxford
Service Administrator / Coordinator urgently required to work for a specialist engineering business based near Thame Oxfordshire. The Service coordinator role will be mostly administrative, coordinating service engineers, liaising with customers, organising installations, breakdowns, servicing etc.
The role is busy and diverse, while this is currently mainly an administrative role, we would be interested in candidates who have the above experience but also have a more technical knowledge that could be beneficial. We are looking for a proactive individual who can deal with a fast paced environment at certain times of the year and get the job done.
The role would suit someone who has worked within and engineering or manufacturing service department, alternatively, Parts or Hire environments.
Responsibilities:
Taking inbound calls from customers requesting an Engineer to attend their site to attend an urgent breakdown
Book in a service/maintenance visit by an engineer
Request more information about the service the company provide
Calling in to follow up on a quotation they have been provided with
Managing insurances for the businesses including cars, vans and business insurance
Producing quotations
Managing the diaries for the engineers
Ordering spare parts for the engineers
Booking in new installations
Skills and Experience
Experience within an Administrative/ customer service role
Ideally manufacturing/ engineering experience
Used to liaising with customers and engineers
Diary management
Good Communication Skills
Use of a systems including Word and Excel
Self-motivated and able to multi-task, handling multiple priorities.
Organised, tidy with good time management.
Works well under pressure in order to meet deadlines.
If you have the above skills and wish to be considered for this position or find out more details then please contact Nathan Woakes on (phone number removed) or submit your CV to alternatively, apply to this advert!
Proactive also offer a referral scheme for successful applicants - if you know anyone that could be suited to this position then please contact Proactive with there details and if they are placed by Proactive you will receive £250. *T&Cs apply*
Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy