Annual wage £12,313.60 to £22,010.56 Wages explained Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). Minimum Wage Rates Working week Monday to Friday 9am - 5pm Total hours per week: 37 Expected duration 18 Months Possible start date 22 Apr 2024 Date posted 13 Mar 2024 Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC1000237100 Positions 2 available What you will do in your working day Daily Tasks: Efficiently manage incoming emails, prioritizing urgent work and IDPC requests for solicitors Maintain paper trays across all floors, ensuring an ample supply of paper next to printers Monitor levels of police station reports and LAA mandates Collect and distribute DX (Document Exchange) items promptly Scan incoming post and distribute to fee earners, demonstrating attention to detail in administrative tasks Assist in opening investigation files and managing CJSM inbox and Egress platform Provide reception coverage during lunchtime and holidays, including managing overnight voicemails Answer incoming phone calls with professionalism and courtesy, directing them to the appropriate parties Weekly Tasks: Conduct regular checks on the stationery cupboard and replenish supplies as needed to ensure smooth office operations Monitor and restock paper towels and toilet rolls to maintain hygienic facilities Assist in setting up blank Mental Health files, contributing to the preparation of essential legal documentation Ad Hoc Responsibilities: Manage shredding bins and coordinate collections when full, ensuring compliance with data protection regulations Monitor toner levels on printers and proactively order replacements to prevent workflow disruptions Assist in organizing and delivering court deliveries, contributing to the timely completion of legal proceedings The training you will be getting The apprentice will receive the Customer Service Practioner Level 2. Functional Skills in English and maths (if required) You will be required to: Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery. Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications. Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation. Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines. Duration Course: 18 months Start Date: April 2nd 2024 (TBC) What to expect at the end of your apprenticeship You can choose where your career goes from here, and your employer will help you with any direction you want to go. Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience Qualifications GCSE or equivalent English (Grade GCSE Grade 4) Essential GCSE or equivalent Maths (Grade GCSE Grade 4) Essential Things to consider The employer has excellent amenities in a professional environment such as a Pool table, TV, separate bathrooms and showers across 5 floors in a well-heated listed building in central Leeds.