About The Role
We are actively building diverse teams and welcome applications from everyone.
Role:Licensing Operations Specialist
Location: Bimingham(SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type:Permanent
Salary Package: Competitive basedplus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours:9.00 am – 5.30 pm Monday – Friday
Interview Process:2-stage process
Why SCC?
* An inclusive workplace
* Excellent package: solid basic and company benefits
* Hybrid working & core hours in line with role requirements
* Career development and life-long learning opportunities
* Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
The role holder will work as part of an extended team to support the SCC business around strategic software vendors with a key focus on Microsoft. Using product licensing knowledge and commercial understanding to provide customer facing quotations that are commercially viable and vendor compliant. Working with key departments and suppliers to enable swift and accurate processing of customer orders including management of consumption billing processes ensuring a smooth end to end process.
Key responsibilities:
•Position yourself as Licensing Specialist resource on Microsoft software and any other software vendors as relevant, and proactively update and maintain knowledge on a regular basis
•Assist with qualification of requests by speaking to customer as necessary in order to understand requirements or support the specialist sales team in this activity
•Ensure that pricing submitted contains most appropriate pricing structures /banding at a customer level
•Create customer facing quotations in appropriate format with any associated documentation as necessary
•Assist with quotation queries as required
•Be available to attend both internal and customer facing conference calls if relevant in order to assist in the quotation process
•Undergo appropriate training and obtain associated accreditations where relevant
•Provide central point of contact for the Operations team for order requirements
•Maintain communication with the sales teams and vendors throughout the sales cycle to ensure best possible engagement
•Assistance with/management of any specific vendor processes at both quote and order stage (including CSP quoting/billing process as relevant)
•Ensure department complies with all company policies and procedures
•Be responsible for delivering excellent standards in customer service
Skills and experience:
* Proven experience in industry and sound technology background
* Excellent written and verbal communication skills
* Excellent attention to detail
* Ability to manage multiple priorities and meet deadlines
* Good analytical and commercial skills
* Adaptable and flexible in a fast paced environment
About Us
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
Diversity & Inclusion at SCC -https://www.scc.com/diversity-and-inclusion/
Sustainability at SCC -https://www.scc.com/sustainability-at-scc/
Life at SCC - https://www.linkedin.com/company/scc/life
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