Xperience Bury St Edmunds, England, United Kingdom
Join or sign in to find your next job
Join to apply for the Managed Services Technician - Level 1 role at Xperience
Xperience Bury St Edmunds, England, United Kingdom
3 weeks ago Be among the first 25 applicants
Join to apply for the Managed Services Technician - Level 1 role at Xperience
Job Description
At Xperience we deliver business efficiencies through Digital Transformation.
Job Description
At Xperience we deliver business efficiencies through Digital Transformation.
We put our clients at the heart of everything we do, helping them create better, faster processes, build stronger customer relationships, strengthen data security, accelerate profitability and position them for growth. That’s why we’ve got over 1,100 clients who are more efficient, more productive and more profitable just because they work with us. And, it’s why 95% of our clients say they would recommend us. But really, it’s our people that make the difference at Xperience. They have the expertise and ambition to collaborate with our clients to guide them towards the optimum solution. Together as a team and through partnerships with world leaders in technology, we provide smart solutions that provide real digital transformation in businesses, including Cloud, ERP, CRM, Managed IT, and Cyber Security.
The Role
We are undergoing an exciting time in our evolution and now seek an experienced Level 1 Managed Services Technician. Working as part of the Managed Services Helpdesk Team, you will be responsible for providing 1st line technical support and solutions to our clients through our online helpdesk, live chat, telephone and by email.
This role also has responsibility for performing hardware/software installations and upgrades, performing regular maintenance duties (remotely or on-site) and the preparation and delivery of small orders.
Job Requirements
Essential:
* One year of professional experience intwo or moreof the following:
o Microsoft Windows Server
o Microsoft Office 365 (Exchange Online, One Drive etc)
o Active Directory
o Anti-Virus, Anti-Malware & Anti-Spam Solutions
o Veeam Backup & Replication
o Hardware Maintenance (Servers, Laptops or Desktops)
o Patch Management Solutions
* Previous experience in an internal or external facing helpdesk support team
* Previous hands-on experience with ticket management systemse.g.Connectwise
* GCSE Maths and English grade 9-4 or A*-C (or equivalent)
* Willingness to travel to client sites in the UK as required
* Valid Right to Work in theUK(We do not currently hold a visa sponsorship licence)
Desirable:
* Previous experience in an IT/Professional Services organisation
* Professional IT Certifications,i.e.ITIL Foundation, Cisco CCNA, Microsoft MCSA
Job Responsibilities
* Provide level 1 technical support to both internal and external stakeholders
* Work to deliver on Service Level Agreements and ensuring that all support incidents are accurately recorded
* Deliver a high level of customer satisfaction by acting as the primary point of contact for all new support incidents received through our helpdesk, email, telephone or through live chat
* Use the helpdesk management system to log tickets for internal and external stakeholders, where raised by telephone
* Perform initial investigation and where required, escalating the incident to our Level 2 or Level 3 technical teams, ensuring high levels of customer are.
* Triage all new support requests by reviewing and modifying ticket subjects, priority, department, associated service level agreement and contractual requirements
* Pro-actively monitor internal systems including backup reports, network and device monitoring systems, anti-virus and patch management dashboards etc. to identify issues of concern, taking action to create a support incident on behalf of a client
* Configure, deliver & deploy PC’s, laptops and printers for internal and external stakeholders
* Perform regular remote or on-site maintenance on behalf of our clients
* Provide on-site technical support and/or to facilitate the collection and delivery of hardware for repair or troubleshooting
* Refer client requests for advice & consultation to Business Solutions and Commercial teams
* Manage and monitor internal and external ICT systems and platforms performing any necessary maintenance
* Take responsibilityforone’s ownprofessional development, through continuous learning, to ensure that any contractual or partnership accreditations or certifications are achieved
* Collaborate with peers and other areas of the business to increase internal product and service knowledge
Job Benefits
* 30 days annual leave plus 8 bank holidays
* 1 additional day’s leave for your birthday
* Employer pension contribution of 3%
* Hybrid working
* Cycle to Work Scheme
* IT Purchase Scheme
* T&Cs apply based on contract
Competencies required for role:
Communication
Conveys information and ideas clearly and respectfully.Listens to other and values different opinions.
Teamwork and Collaboration
Sharesknowledge and works across departments and locations, workingco-operatively and supportively with colleagues.
Results Focussed/Problem Solving
Prioritizestasks, overcomesobstaclesand accepts ownershipof work assigned.Owns actions thatdeliver results.
Developing Yourself & Others
A quick learner whois able toacquire and apply new knowledge and skills whilst learning from experiences and mistakes.
Xperience is an equal opportunities employer.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Xperience by 2x
Get notified about new Service Technician jobs in Bury St Edmunds, England, United Kingdom.
Technician (VAS/Field Service) - Ipswich
Ipswich, England, United Kingdom 17 hours ago
Tilbury Juxta Clare, England, United Kingdom £22,800.00-£28,000.00 3 weeks ago
Lookers Colchester Land Rover Service Technician Apprenticeship
Colchester, England, United Kingdom 4 months ago
Bury St Edmunds, England, United Kingdom 4 days ago
Great Ellingham, England, United Kingdom 4 weeks ago
Bury St Edmunds, England, United Kingdom 3 weeks ago
Service Manager : Neurological Care Centre
Thetford, England, United Kingdom 1 week ago
Thetford, England, United Kingdom 1 week ago
Barking, England, United Kingdom 7 months ago
Bury St Edmunds, England, United Kingdom 3 months ago
Great Ellingham, England, United Kingdom 6 hours ago
Bury St Edmunds, England, United Kingdom £15,836.00-£15,836.00 1 month ago
Thetford, England, United Kingdom 1 week ago
Thetford, England, United Kingdom 2 weeks ago
Bury St Edmunds, England, United Kingdom 2 weeks ago
Great Ellingham, England, United Kingdom 5 days ago
Barking, England, United Kingdom 2 weeks ago
Barking, England, United Kingdom 7 months ago
Bury St Edmunds, England, United Kingdom 1 week ago
Barking, England, United Kingdom 6 days ago
Thetford, England, United Kingdom 1 month ago
Barking, England, United Kingdom 2 weeks ago
Thetford, England, United Kingdom 2 weeks ago
West Tofts, England, United Kingdom 1 week ago
Barking, England, United Kingdom 3 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr