Nova Talent is partnering with a young and innovative company that is experiencing continual growth. Together, we are sourcing a Contact Centre Leader to ensure the team is well-organised and effectively led to complete daily tasks efficiently in relation to Importing/Exporting goods. In this role, you will lead your team to exceed customer expectations while closely monitoring overall team performance. Key duties will include (but are not limited to): * Ensure the shift is adequately staffed. * Develop and assign tasks to staff members, oversee completion of tasks. * Create development opportunities for experienced staff members. * Monitor team and capture performance data to develop staff members. * To ensure changes to documents are communicated effectively to the team to ensure updates are applied and relevant documents are signed and consolidated. * People Management: end to end lifecycle of your people. * Preparation and completion of customs entries for import and export. * Accurate data entry. * Respond to customs queries, including commodity codes, duty rates, licences and documentation. * Calculation of duty and VAT. * Maintain compliance with current and evolving legislation and customs procedures. * The ability to work in a multi-software work environment. * Maintain compliance with current and evolving legislation, laws and customs procedures. * Experience with ...