We are recruiting on behalf of a historic private estate in Central London for a Residential Property Administrator to join their established Property Management team.
This is an excellent opportunity to work within a prestigious estate environment, supporting the Head of Residential and Property Managers with the day-to-day administration of a high-quality residential portfolio.
Key Responsibilities
* Provide day-to-day administrative support to the Residential Property Management team
* Manage correspondence, filing systems, coordination tasks, and general research
* Act as a key point of contact for tenants and lessees, handling enquiries efficiently and professionally
* Draft letters, emails, and make calls regarding lease matters, rent arrears, and maintenance
* Process and manage maintenance work orders from tenants, property managers, and site visits
* Prepare and update tenancy documentation (digital and hard copy)
* Assist with website updates, including uploading available property details
* Liaise with contractors and manage key issuance, ensuring accurate logging and returns
* Support tenant move-in and move-out processes, including:
o Welcome packs
o Lease expiry notifications
o Renewal and vacation correspondence
o Utility change of occupier notifications
* Maintain accurate logs, activity sheets, and internal records
* Attend site visits where required to support property management duties
* Register tenant deposits with the appropriate schemes
* Monitor and manage Right to Rent documentation and expiry checks
* Manage furniture inventory and arrange orders when required
* Process invoices within authorised limits
* Maintain accurate records on the property management system
* Provide cover for Accounts Administration when required
* Assist with report and budget preparation, meeting coordination, and general administration
* Support wider teams and provide reception/admin cover when needed
Person Specification
* Previous experience in an administrative or secretarial role (property experience advantageous)
* Proficient in Microsoft Office (Word, Excel, Outlook)
* Strong organisational skills with the ability to multitask and meet deadlines
* High attention to detail
* Strong written and verbal communication skills
* Proactive, flexible, and able to work independently
* A team player with a collaborative approach
* Fast learner with a positive attitude
* Good typing skills
* Experience with property management systems (e.g. Qube) desirable
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