We are excited to announce an excellent opportunity to join our team as a Service Level Reporting Manager. In this role, you will be responsible for ensuring the accuracy and timeliness of service level reports, which are critical for maintaining high standards of service delivery. This role involves analysing service performance data, preparing detailed reports, and collaborating with various teams to enhance service quality.
This role is full time onsite in Salisbury.
If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).
Your role
1. Conduct thorough analyses of service requirements and compare them with Service Level Agreements (SLAs) to ensure compliance.
2. Prepare and present regular reports to senior management on service performance, key metrics, and improvement initiatives.
3. Build and maintain strong relationships with stakeholders to understand their requirements and gather feedback to enhance the SLA process.
4. Proactively identify opportunities for service improvement and recommend and implement process enhancements, tools, or technologies.
5. Ensure that all service levels adhere to best practices.
6. Provide expert problem management support for high-profile client issues and ensure root-cause analysis is conducted with corrective actions implemented.
Your skills and experience
1. ITIL V4 Foundation certification required, further ITIL certifications are desired.
2. Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts.
3. Proficiency in data analysis.
4. Strong understanding of service management principles and practices.
5. Ability to work collaboratively with cross-functional teams.
6. Detail-oriented with organisational skills.
Your security clearance
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
What does ‘Get The Future You Want’ mean for you?
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
Why should you consider Capgemini?
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts.
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.
Ref. code: 131079
Posted on: 3 Jan 2025
Experience Level: Experienced Professionals
Contract Type: Permanent
Location: Bristol, GB; Woking, GB
Brand: Capgemini
Professional Community: Cloud Infrastructure Management
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