Posted: 15 June
The role
Medical Staffing Manager Location: Aylesbury Salary: £30,000 Job Type: Full-Time, Permanent Hours: Monday to Friday 9am to 5pm(30 mins lunch)
OnCall:
Oncall shifts for all MSMs in rotation, Mon-Fri oncall out of hours from 5pm-9am, Fri-Mon oncall out of hours when office closes Fri to opening Mon, MSMs get 1 day back in lieu for this
About the Role
We are seeking an organised, proactive, and relationship-focused Medical Staffing Manager to join our Operations team. This is a dynamic role that combines client relationship management, workforce planning, healthcare operations, and doctor engagement to ensure the seamless delivery of medical staffing services across a portfolio of hospital clients.
Working closely with the Portfolio Executive and wider Operations team, you will play a key role in maintaining high-quality service delivery, supporting doctors throughout their employment journey, and ensuring client hospitals receive consistent and effective staffing solutions.
Key Responsibilities Client & Hospital Management
Act as a key point of contact for hospital management teams and medical professionals across an assigned portfolio of healthcare facilities.
Build and maintain strong relationships with client hospitals, ensuring exceptional service delivery and client satisfaction.
Manage and maintain staffing schedules and workforce planning records, ensuring all information is accurate and up to date.
Conduct regular on-site visits to client hospitals to understand operational requirements, review service delivery, and strengthen stakeholder relationships.
Support the induction and onboarding of new doctors, including coordinating shadowing programmes and hospital introductions.
Communicate staffing changes proactively and ensure continuity of service across all client sites.
Assist in the management and resolution of client concerns, complaints, and service-related issues.
Doctor Management & Support
Act as a primary point of contact for doctors within your portfolio, providing ongoing support and guidance.
Deliver presentations and onboarding sessions for newly recruited doctors.
Coordinate doctor allocations within standby and rota programmes.
Manage contract renewals and extensions, encouraging retention and ensuring timely completion of documentation.
Address doctor feedback, concerns, and grievances in collaboration with senior management teams.
Recruitment & Enrolment Support
Work closely with the Medical Resourcing Team and external recruitment partners to coordinate doctor placements.
Conduct suitability interviews with prospective doctors as required.
Support the onboarding process by coordinating arrangements for doctors joining hospitals within your portfolio.
Ensure smooth communication between recruitment, operations, hospitals, and medical professionals.
Operational Responsibilities
Participate in the out-of-hours on-call rota, providing support and resolving urgent staffing issues when required.
Assist in preparing operational reports and performance updates.
Support client retention and business development initiatives by identifying opportunities during client interactions.
Contribute to projects and operational improvements as directed by senior leadership.
Maintain accurate records and ensure all relevant information is updated within company systems.
About You
We're looking for someone who thrives in a fast-paced environment and enjoys building strong professional relationships.
You will ideally have:
Previous experience in healthcare staffing, workforce planning, recruitment, operations, or account management.
Excellent communication and relationship-building skills.
Strong organisational and time management abilities.
The ability to manage multiple priorities and work effectively under pressure.
Experience handling sensitive conversations and resolving issues professionally.
Strong administrative and IT skills, including experience managing databases and scheduling systems.
A proactive, solution-focused approach with excellent attention to detail.
A willingness to travel for client visits and participate in an out-of-hours on-call rota.
What We Offer
Competitive salary and benefits package.
Opportunities for professional development and career progression.
A collaborative and supportive working environment.
The chance to make a meaningful impact within healthcare service delivery.
Exposure to a varied and rewarding role working with healthcare professionals and hospital partners.
Apply Now
If you are an organised and motivated professional with a passion for delivering exceptional client service and supporting healthcare professionals, we'd love to hear from you. Please call Toni on 01908 208500
