AtPennardVets,we’renot just about treating pets —we’reabout creating experiences that make every client and every animal feeltruly caredfor. Inspired by the best in hospitality, our team focuses on compassion, warmth, and little touches that make a big difference.
We’re looking for a Client Care Advisor (CCA) to join our front-of-house team at our Priorly Lodge Practice in Tonbridge. If you’re the kind of person who greets pets by name, notices the details others might miss, and loves making people feel at ease, this could be your perfect fit.
As a CCA, you are the first smile and the lasting impression for our clients – making every interaction welcoming, smooth, and memorable.
You’ll:
A people person who loves animals just as much.
A clear communicator who makes things simple and warm.
Organised and adaptable — you can juggle pets, clients, and paperwork with ease.
Hospitality-minded — you anticipate needs, solve problems quickly, and care about the details.
Comfortable with tech (scheduling software, emails, apps).
Someone who thrives in a team and stays calm under pressure.
The chance to make every client visit feel 5-star.
A team culture built on support, kindness, and continuous learning.
Training to help you grow in both veterinary and hospitality skills.
Staff discounts on pet care and products.
A role where your personality and care make a visible impact every day.
AtPennardVets, we see hospitality as healthcare.You’llbe part of a team that celebrates individuality, valueslittle details, and believes the client experience is just as important as clinical care.
Ifyou’relooking for more than a desk job — if you want to be the reason someone’s day is better —we’dlove to meet you.
Send us your CV and a short cover letter to careers@pennardvets.com telling us why this role excites you. Bonus points if you share a story about a time you made someone feel truly welcome.