In this role, you will oversee day-to-day production operations, manage production schedules, and ensure that each project is completed efficiently and on time. You'll lead and supervise a team of technicians, facilitate communication between departments, and ensure that production meets both quality and sustainability standards.
Key Responsibilities of the Technical & Production Supervisor
* Manage day-to-day workshop operations, ensuring timely, high-quality repairs of all incoming devices.
* Plan and manage repair and refurbishment workflows, resource allocation, and parts logistics to meet SLA targets and reduce turnaround times.
* Lead troubleshooting and root cause analysis of complex technical issues, supporting technicians in developing solutions.
* Implement and refine best practices for diagnostics, repairs, testing, and quality control.
* Ensure adherence to technical standards, operating procedures, and regulatory compliance across the team.
* Promote a culture of continuous improvement, identifying and executing opportunities to enhance technical processes, reduce faults, and improve turnaround time.
* Maintain accurate and timely data input and processing in internal ERP systems (Tesseract, SMART, and Odoo)
* Monitor and improve data quality relating to work orders, inventory, repair logs, and client history.
* Use system data to identify trends, generate reports, and support operational planning and forecasting.
* Lead, supervise, and develop a team of technicians, fostering a positive, accountable, and high-performance culture.
* Handle HR responsibilities including performance management, training and development, appraisals, and disciplinaries in line with company policy.
* Support technician onboarding and ongoing skills development to meet evolving technical requirements.
* Ensure full compliance with health & safety standards and promote best practices across the team.
* Act as the key point of contact for internal customers on technical and planning matters.
* Work closely with internal clients to schedule repairs, provide technical advice, and manage expectations.
Key Skills and Requirements of the Technical & Production Supervisor
* Strong supervisory skills with experience in leading and managing teams
* Expertise in production management and operational efficiency
* Great communication skills for cross-departmental collaboration
* Detail-oriented, organized, and capable of meeting deadlines.
* Previous experience in a technical production environment is desirable
Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained