Overview
Join to apply for the Lead Systems Administrator role at Cintra HR & Payroll Services.
Description Cintra, part of the PSSG, is a fast-paced and fast-growing company with award-winning software providing payroll solutions for over 1500 clients. We’re looking for a hands-on Lead Systems Administrator to guide the IT team, tackle complex technical challenges, and ensure our systems run securely, smoothly, and at peak performance.
We strategically invest in our employees, offering continuous training to keep knowledge fresh, skills sharp and build confidence. Our modern offices are located at Hoults Yard on the edge of the Ouseburn Valley, a vibrant community with cafés, leisure facilities and local businesses.
Job details
Application Deadline: 17 October 2025
Department: IT
Location: Newcastle upon Tyne
Compensation: £50,000 - £60,000 / year
About the opportunity
Reporting to the Head of IT and Cyber Security, the Lead Systems Administrator oversees the day-to-day delivery of the Group IT function, ensuring high-quality support, system availability, and secure infrastructure operations. You’ll combine technical leadership with hands-on work, manage and mentor a small team, triage workloads, and act as the primary escalation point for complex issues. The role includes hands-on 2nd/3rd-line support across Microsoft 365, endpoint management, networking, AWS, and identity services, while driving SLA compliance, process improvements, and a proactive, customer-focused culture.
About you
You’ll bring at least three years’ experience in IT support or systems administration, with strong skills in Microsoft 365, Azure AD, Windows endpoints, and hands-on AWS operations. You have a proven track record of managing and mentoring teams, balancing competing priorities, and communicating confidently with both technical and non-technical audiences. You’re comfortable with automation tooling, scripting, and onboarding workflows, and familiar with ITIL, ISO 27001, or Cyber Essentials. Ideally, you’ll have exposure to cybersecurity tools, incident response, and service desk platforms such as Freshdesk or Freshservice, along with experience supporting audits and compliance activities.
Benefits
* Holiday entitlement of 25 days plus bank holidays (pro rata part time)
* Company paid sick leave (after qualifying period)
* Hybrid and flexible working arrangements (after qualifying period and by agreement)
* Employee Assistance Programme providing confidential support 24/7
* Company paid Health Cash Plan covering everyday healthcare costs
* Cycle to Work scheme with tax savings (after probation)
* Interest-free Travel Loan scheme (after probation)
* Subsidised Parking Permit at Hoults Yard
* Paid leave for Reserve Forces Duties
* Annual office party
* Free breakfast items
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
* Industries: Human Resources
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