About the company
Our client is a global technology company delivering cutting‑edge digital, engineering, cloud, and AI solutions across industries in 60 countries with 1000+ company strengths.
Job Description
To perform a support role for our international customers on helpdesk queries, equipment configuration, backup maintenance, and software installation/uninstallation. The primary objective will be to provide answers to clients by identifying problems, researching solutions, and guiding them through corrective steps.
Key Responsibilities
* Experience-based Windows 11 support and MAC, IPAD (Apple Devices)
* BitLocker encryption
* Configuration/imaging
* Crash/BSOD resolution
* Installation environment
* General Windows OS & iOS troubleshooting
* AirWatch for Apple
* Proven work experience as Apple MAC Technician or similar role etc.
* Hands on with MAC Deployment Services like JAMF.
* Perform break‑fix support for a wide range of hardware, software and mobility issues
* Knowledge of popular operating systems, software applications, and remote connection systems.
* Provisioning, configuring, delivering, and setting up equipment, ensuring proper functionality and connectivity of all devices, and participating in equipment moves and changes
* Working in concert with internal IT teams to ensure the highest level of service delivery to user community
* Installing and maintaining hardware and computer peripherals.
* Installing and upgrading operating systems and computer software.
* Troubleshooting and maintaining Mobile Devices.
* Proven work experience with Intune Good Proficiency with Windows printing and scanning operations, including installation and support of network and office devices
* Proficiency with mobile devices, including enterprise software activation, troubleshooting and support
* Strong customer service and communication skills
* The ability to work in a fast paced environment, coordinating workflow and multiple tickets/tasks
* Hardware support and troubleshooting
* Troubleshooting hardware issues
* Replacing desktop/laptop hardware
* Installation of peripheral devices
* Microsoft Office proficiency
* Proficiency in Word, Excel, Skype, Outlook, Access, PowerPoint (usage and support)
* Able to create documentation and contribute to KB articles
* O365 support
* Basic network troubleshooting
* Experience working with basic network hardware (switches)
* Troubleshooting connectivity issues
* Thorough understanding of wireless/wired networks
* Customer service skills
* Comfortable working with people in a professional setting
* Able to provide a calming demeanor with the customer to reach a positive conclusion
Skills Requirements
* Understanding of the IT environment and readiness to learn new processes and technologies.
* Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, and PC hardware.
Other Details
Experience: 2+ years
Location: London, UK
Apply at jobs@hrways.co (not com)
About HR Ways
HR Ways is an award‑winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide, ranging from the world's biggest SaaS Companies to the most competitive Startups. We have entities in Dubai, Canada, the US, the UK, Pakistan, India, Saudi Arabia, Portugal, Brazil, and other parts of the world. Join our WhatsApp Channel https://shorturl.at/983az to stay updated or visit www.hrways.co to know more.
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