Who You Are A skilled professional passionate about tenancy management, committed to supporting residents, and proactive in improving service delivery. You have a strong understanding of housing legislation, welfare reform, and tenancy management. You excel in customer service, problem-solving, and working across teams to deliver resident-focused services. What the Job Involves As a Housing Manager, you'll employ a holistic approach to tenancy management, addressing residents' concerns with support and resolution aligned with policies. You'll manage rent recovery, safeguarding, anti-social behaviour cases, and support victims of domestic abuse. Promoting inclusion and building stronger communities are key elements of the role. You'll need to effectively manage time and priorities, working efficiently both independently and within a team to meet resident priorities. Skills Attention to detail and excellent verbal and written communication Knowledge of the NEC (Northgate) system Assertive yet empathetic approach Ability to work independently and as part of a team Adaptability in a fast-paced environment Efficient time and priority management Proven track record of excellent customer service Methodical working and accurate data recording