Sodexo is seeking an AV Manager to oversee AV operations across our main Stevenage site and two more local sites. You will be responsible for supporting a leading global pharmaceutical organisation and ensuring consistently high standards of technical delivery and client satisfaction. This is a strategic leadership role in which you will represent Sodexo on-site, fostering strong stakeholder relationships while driving operational performance, regulatory compliance and continuous service improvement within a dynamic, high‑profile corporate environment.
About the role: As AV Manager, you will be responsible for ensuring exceptional AV service delivery across multiple sites. You will lead and develop a high‑performing team, oversee compliance and safety standards, and ensure flawless technical support for high‑profile meetings, lecture theatre events and campus‑wide activities. You will balance operational priorities across locations, ensuring adequate rota coverage and maintaining optimal AV functionality in both standard and non‑standard spaces.
Service Delivery & Client Relationship
* Act as the primary point of contact for AV services across all sites
* Ensure seamless delivery of AV support for meetings, events and lecture theatres
* Manage event bookings, setups and technical support
* Diagnose and resolve AV faults promptly to full resolution
* Maintain meeting room configurations, signage, glance panels and noticeboards
* Drive high levels of client satisfaction while minimizing disruption
Team Leadership & Development
* Lead, empower and develop AV team members
* Embed Sodexo's Employee Value Proposition (EVP)
* Conduct regular PDRs and identify growth opportunities
* Oversee recruitment, performance management, absence management and HR matters
* Foster a culture of accountability, ownership and belonging
Compliance, Safety & Continuous Improvement
* Ensure full compliance with statutory, legislative and client‑specific requirements
* Drive adherence to health & safety protocols, including GSK's 12 Life Saving Rules
* Conduct monthly safety walks and Gemba inspections
* Monitor training records and ensure team competency
* Manage contractor administration and compliance
* Implement new technologies, best practices and service improvements
Key Challenges
* Balancing competing priorities across multiple sites
* Delivering flawless AV support for high‑profile and business‑critical events
* Managing complex HR and people matters
* Maintaining compliance in a highly regulated environment
* Representing Sodexo professionally under pressure
What You Will Deliver
* Full statutory and client compliance with minimal operational disruption
* A high‑performing, engaged AV team
* Seamless AV service delivery across all events and daily operations
* A safe, compliant working environmentContinuous improvement in service quality and client satisfaction
Are you an experienced AV professional with strong leadership capability and a commitment to delivering excellence in service?
Essential
* Full UK Driving Licence
* Proven leadership and people management experience
* HR experience (conduct issues, investigations, grievances, absence management)
* Strong Health & Safety knowledge
* Excellent attention to detail
* Customer‑focused mindset
* IT literate (Microsoft Office, Salesforce, SAP)
Working with Sodexo is more than a job; it's a chance to be part of something greater.
Belonging in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way.
We also offer a range of perks, rewards and benefits for our colleagues and their families:
* Unlimited access to an online platform offering wellbeing support
* An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
* Access to a 24‑hour virtual GP Service
* Sodexo Discounts Scheme, offering great deals 24/7 across popular big‑brand retailers
* Save for your future by becoming a member of the Pension Plan
* Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
* Bike to Work Scheme to help colleagues to do their part for the environment whilst keeping fit
* Sodexo UK and Ireland's enhanced benefits and leave policies
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