Job Purpose
The Account Manager will be responsible for overseeing and developing client relationships across aggregates, muck-away, concrete, and construction materials. The role requires a balance of account management and commercial activity, including quoting, transport planning, query resolution, and business development. The postholder will ensure a high level of client satisfaction while driving growth through both existing and new opportunities.
Key Responsibilities
1. Quoting & Pricing
* Prepare accurate and competitive quotations in a timely manner using the Quote Tracker
* Monitor market conditions and competitor activity to maintain commercial competitiveness.
* Negotiate with suppliers to secure best-value rates for materials and logistics.
2. Transport Planning & Order Coordination
* Accurately place and process client orders with suppliers and internal teams.
* Liaise with the transport department to arrange deliveries and collections.
* Oversee orders from initiation to completion, resolving issues promptly and providing clients with timely updates.
3. Account Management & Client Support
* Serve as the primary point of contact for all client queries, pricing updates, and service matters.
* Develop and maintain strong, long-term client relationships through consistent communication and service excellence.
* Conduct regular account reviews to monitor performance and ensure expectations are exceeded.
4. Query Handling & Problem Resolution
* Respond to all client enquiries within agreed service levels (target: within 24 hours).
* Proactively identify and resolve delivery or service issues to minimise disruption.
* Maintain accurate records of client interactions, issues, and resolutions for continuous improvement.
5. Business Development
* Identify, research, and pursue new business opportunities through market analysis, networking, and referrals.
* Follow up on incoming enquiries to convert them into confirmed projects.
* Expand existing client accounts by promoting additional services and tailored solutions.
6. Internal Collaboration
* Work closely with sales, operations, and transport teams to ensure smooth order fulfilment.
* Share market insights and client feedback to support continuous improvement.
* Maintain an accurate and up-to-date pipeline within the CRM/Quote Tracker.
Key Skills & Attributes
* Strong communication and relationship management skills.
* Commercial acumen with proven negotiation ability.
* Highly organised with excellent attention to detail.
* Proactive and solution-oriented, with the ability to remain calm under pressure.
* Capable of managing multiple priorities in a fast-paced environment.
* Knowledge and good understanding of the construction industry.
Success Measures
* Accuracy and timeliness of quotations.
* Client satisfaction and retention rates.
* Revenue growth across managed accounts.
* Timely and effective resolution of client queries.
* Achievement of agreed business development targets.
Hours: Monday to Friday - 8:00AM-5:00PM
Salary: Competitive Salary
Benefits
* 22 Days Holiday plus bank holidays.
* Additional day holiday so you can have your birthday off
* 24/7 Wellness App
* 24/7 Confidential Care For all employees
* Monthly Gym membership contribution
* Bike to work scheme- we encourage all staff to ride to work.
* Pension scheme
Location: Walton, Wakefield
Please forward CV & covering letter if interested
Job Types: Full-time, Permanent
Benefits:
* Casual dress
* Company pension
* Cycle to work scheme
* Free parking
* Gym membership
* Health & wellbeing programme
Application question(s):
* How many years experience do you have in the construction industry?
Experience:
* Account management: 2 years (preferred)
Work Location: In person