Mode Search is supporting a luxury fashion house in the search for a Customer Care and E-commerce Coordinator. This is a fantastic opportunity for an enthusiastic and proactive individual who is passionate about exceptional service and eager to grow their career within e-commerce and digital operations in the luxury retail space.
This position is based in London, with a hybrid working set-up that includes time at both the brand’s head office and their store. The role reports directly to the E-commerce Manager and works closely with cross-functional teams to ensure an outstanding customer experience across all digital touchpoints.
The Role
* Provide prompt, personalised support via email, phone, LiveChat, WhatsApp, and Instagram
* Manage post-sale care, resolve issues, and coordinate bespoke or Made-to-Order requests
* Liaise with internal teams and dispatch to ensure timely, accurate order fulfilment
* Maintain and update website content in line with product launches and priorities
* Support product uploads, merchandising, and tagging
* Coordinate e-commerce photography, including flat shots and ghost mannequin imagery
* Assist with e-commerce shoots, planning and logistics
* Conduct regular site walk-throughs, flagging UX and product detail improvements
* Contribute to CRM activities and customer segmentation
Requirements
* Strong written and verbal communication skills in English
* A genuine interest in luxury customer experience and e-commerce logistics
* Positive, proactive attitude with a willingness to learn and contribute
* Demonstrated commitment to delivering high standards of customer care
* Competency with Excel or Google Sheets
* Familiarity with the Shopify platform is preferred
* Flexible to work between head office and retail store as required
* A collaborative and supportive team player, willing to go the extra mile
Please note: Due to the volume of applications, we are unable to provide individual feedback at this stage. Successful applicants will be contacted in due course.
To apply, please send your CV to info@modesearch.co.uk
We look forward to hearing from you!