Business Analyst
Category: Business Analysis (functional and technical)
Main location: United Kingdom, Wales - South West Wales, Swansea
Alternate Location(s): United Kingdom, Wales - South East Wales, Cardiff
Position ID: J0526-1105
Employment Type: Full Time
At CGI, you will play a key role in shaping and delivering digital services that impact millions of users. As a Senior Business Analyst supporting a key programme, you will work at the heart of a large‑scale UK Government transformation, helping translate user needs and policy intent into clear, actionable requirements that drive successful delivery. You will be trusted to take ownership of outcomes, encouraged to apply creative thinking to complex problems, and supported by experienced delivery teams who value collaboration, quality and continuous improvement. This is an opportunity to make a meaningful difference while growing your career within a supportive, people‑centred organisation. CGI offers a competitive salary, excellent pension, private healthcare and a share scheme (3.5% + 3.5% matching). This is a hybrid position, with an expectation of working up to two days per week on site at our client offices in Swansea.
Your future duties and responsibilities
In this role, you will support Agile delivery squads across a key client programme, working closely with Service Designers, Technical Project Managers, developers and front‑line client staff to understand, define and document requirements. You will translate complex business and user needs into well‑structured user stories, acceptance criteria and backlog artefacts that enable teams to deliver high‑quality digital services. You will operate with a high degree of autonomy, confidently engaging a wide range of technical and non‑technical stakeholders to ensure shared understanding, traceability and alignment throughout the delivery lifecycle. You will contribute to continuous improvement across analysis practices, helping teams maintain clarity, momentum and focus on user outcomes within a fast‑paced Agile environment.
* Lead & define business and user requirements within Agile delivery squads
* Develop & refine product backlogs, user stories and acceptance criteria
* Facilitate workshops and discussions to align user needs, business priorities and delivery outcomes
* Ensure requirements are visible, traceable and embedded into design and backlog refinement
* Collaborate closely with Service Designers, Product and Delivery leads
* Support delivery teams through sprint planning, refinement and reviews
* Use tooling such as Jira and Confluence to manage and maintain delivery artefacts
Required qualifications to be successful in this role
You will be an experienced Business Analyst with a strong background in digital delivery, comfortable working in Agile environments and engaging confidently with diverse stakeholder groups. You will bring a structured yet pragmatic approach to analysis, with the ability to work independently while remaining closely aligned with delivery teams. You should have:
* Proven experience delivering digital services in an enterprise Agile environment
* Strong understanding of the full software development lifecycle (SDLC)
* Hands‑on experience defining and managing requirements within Agile squads
* Experience working closely with Product Owners or acting in a proxy Product Owner capacity
* Strong stakeholder engagement, facilitation and influencing skills
* Proficiency using Jira, Confluence and similar backlog management tools
* Experience working within public sector or government digital services environments
* Experience of data analysis would be a positive advantage
Skills
* Agile
* Business Analysis
* Communication
* Government
* Stakeholder management
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