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Software Support Technician
An exciting opportunity has arisen for a Software Support Technician to join a growing events team, working on dynamic projects both in the UK and internationally. This role offers a blend of technical and client-facing responsibilities, making it ideal for someone who enjoys problem-solving and working closely with clients to deliver bespoke solutions.
The Role:
As a Software Support Technician, you will be responsible for configuring and managing proprietary software to build and personalise event environments for clients. Working both remotely and on-site, you’ll ensure seamless access control and provide technical support throughout the project. You will also manage project workflows using Jira, keeping records of task progress and completion. This is a varied role, combining technical software expertise with client management, as you represent the company in delivering outstanding service on a global scale.
* Experience with React.JS and responsive HTML & CSS.
* Strong communication and customer service skills.
* Experience working in a customer-focused environment.
* Proficiency in Microsoft Office applications.
* Flexibility to travel and work away from home, both in the UK and internationally.
* Experience using Jira (or similar) to manage workflows and task progress.
* Previous experience in live event environments or backstage roles would be beneficial.
This role as Software Support Technician is a fantastic opportunity for someone looking to combine their technical skills with client interaction in a fast-paced, global environment. Apply now!
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Project Management, Customer Service, and Strategy/Planning
Industries
* Software Development, IT System Custom Software Development, and Events Services
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