CRMConsultantCharity&Not-for-ProfitDataandCRM £40,000 - £45,000plusbonuspotentialandastrongbenefitspackage CentralLondon-hybridworking Ourclientisaspecialistconsultancythathelpscharitiesandnot-for profitorganisationsoptimisetheirdataandCRMsystems.Theyareatrustedpartnerintheirsectorandcontinuetogrow,offeringastrongenvironmentforlearningandprogression. JoiningasaCRMConsultant,youwillreceivestructuredtrainingtobuildyourtechnicalskillsetandlearnhowtodeliverhigh-qualityconsultancytoclients.Youwillworkcloselywithcharityandnot-for-profitorganisationstohelpthemsolvedataandCRMchallenges,sothisroleisidealifyouenjoy workingwithpeopleandalsolikegettingintothedetailofdataandsystems. WhatyoullbedoingasaCRMConsultant: Actingasakeyclient-facingrepresentativeandcharitydatasubjectmatterexpertthroughouttherelationshiplifecycle,includingprospectvisits,onsiteconsultativeworkandongoingaccountmanagement. MaintainingandexecutingcoredatabaseadministrationtasksforclientCRManddatasystems. Deliveringtrainingtoclientteamsontheprocessesandsystemsyousupportordesign,helpingthemgetmaximumvaluefromtheirdataandCRMtools. GuidingclientsthroughthefulllifecycleofCRManddatasolutionimplementations,fromrequirementsthroughtogo-liveandpost-implementationsupport. Documentingtechnicalresearch,configurationdecisionsandbestpracticesinaclear,structuredway. Contributingtoandwritingclientproposalsthatoutlinerecommendedsolutionsandservices. Aboutyou Youdontneedtobeafully-fledgedCRMexpertondayone however experience working on at least one major CRM system is needed (you will be working on systems like Dynamics 365, Salesforce, Donorfy, Raisers Edge etc) You might currently be in one of the following roles, and be looking for the next step in your career: Database Manager / Database Executive / Database Officer CRM Administrator / CRM Executive / CRM Consultant Data Manager / Data Specialist / Data Executive You will need to bring: Experienceinaclient-facing,customer-focusedorstakeholder-heavyrole(e.g.customersuccess,support,consulting,fundraising,operationsorsimilar). Agenuineinterestindata,systemsandhoworganisationsuseCRMtomanagerelationships. Strongcommunicationskills,withtheabilitytobuildtrustandexplainconceptsclearlytonon-technicalusers. Goodattentiontodetailandamethodicalapproachtoproblem-solving. AnyexposuretoCRMplatforms,databases,reportingtoolsorworkingwithcharities/not-for-profitswouldbeabonusbutisnotessential. WhatsonoffertoCRMConsultants: Comprehensivetrainingandmentoringtodevelopyourtechnicalandconsultingskills. Theopportunitytoworkwithpurpose-drivenorganisationsmakingapositivesocialimpact. Avariedrolecombiningclientinteraction,problem-solvingandhands-onworkwithdataandsystems. Asupportive,growingconsultancywithscopetoprogressasyoubuildyourexpertise.