Private and Sports Imaging Patient Services Coordinator
Overview
We are seeking an enthusiastic and dedicated Private and Sports Imaging Coordinator to join our team at Thorpe Park Head Office. This role will be the first point of contact for all patients, referrers and sports clubs contacting LivingCare in relation to our Private Imaging services. We require an individual who is actively able to multi-task, work under pressure and maintain the highest customer service standards. This role is responsible for ensuring a prompt and professional service to all enquiries made via email and telephone. You will respond to general enquiries, including facilitation of any booking enquiries. You will work closely with the rest of the operational team to ensure clear lines of communication and service delivery are provided in line with customer expectations.
Responsibilities
* Managing the online and telephone booking of private and sports imaging services across the company.
* Managing waiting times and escalating where appropriate.
* Ensuring delivery of company KPIs.
* Responding to enquiries over email and telephone.
* Recording customer details on the appropriate database as required.
* Ensuring all processes are completed for customers booking appointments with LivingCare.
* Keeping track on waiting times and escalating where appropriate.
* Any responsibility within the customer service function.
* Support the development of private and sport imaging services.
Qualifications
* Customer care training or equivalent experience.
Skills and Competencies
* Knowledge of diagnostic imaging is desirable; full training will be provided.
* Teamworking.
* Competent in using IT and CRM systems.
The post holder will have ongoing support throughout the operational structure. They will also work closely with the clinical team. They will have access to internal and external training for the role.
Benefits
* Free onsite parking.
* Free tea and coffee.
* Quality working environment.
* Work life balance is a priority here at LivingCare, with services running at sociable times. 08:00-18:00 Monday to Saturday.
* Annual pay review.
* Pension Scheme.
* Monthly metric driven bonuses.
* Blue Light Card NHS discount at a range of shops and restaurants.
* Access to the Employee Assistance Programme.
* Culture matrix programme: we organise special events every month to support our teams.
* Celebrating success: this programme gives rewards to our team member who have gone above and beyond.
* Supermarket vouchers: we give these out every month as part of our supermarket sweep competition.
Equal Opportunities
Here at LivingCare we are an equal opportunities employer with a strong commitment to the health and wellbeing of all our colleagues.
We are a Disability Confident Committed Employer (Level 1). Our Disability Confident page: www.gov.uk/disability-confident.
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